PXSO Pharmacy Technician I

3 months ago


Downers Grove, United States Oak Street Health Full time

Description

Company: Oak Street Health

Title: Pharmacy Technician I, PXSO

Location: Remote

Role Description:

The Pharmacy Technician is a vital member of the Patient Experience & Services Operations (PXSO) team, delivering an unmatched patient experience. This role acts as a liaison between the patient, provider, and pharmacist. The Pharmacy Technician provides exceptional customer service and excellent phone etiquette while exercising empathy with Oak Street Health patients.

Core Responsibilities:

Field inbound calls for refill requests, investigate status of refill, and fulfills medication renewal requests as indicated

Responsible for 40-50 calls per day volume

Responsible to maintain licensure and certification

Complete all Continuing Education expectations

Coordinate with center care teams to overcome identified barriers that prevent patients from receiving refills

Utilize electronic medical record platform to send requests and updates to field care teams

Document clear and precise information into applicable electronic platforms

Capture and document all patient requests prior to ending call

Monitor CareReq queue to ensure completion of any open requisitions

Arrange transportation for center visits

Schedule off-cadence or requested patient appointments

Engage triage nurse using warm transfers, when needed

Make outbound calls to pharmacies on behalf of the patient, when needed

Execute prescription requests according to up-to-date process standards and policies

Engage with patients in an environment free from background distractions

Meet and exceed departmental metrics; stay informed of changes and updates to department metrics

Other duties as assigned. 

What are we looking for?

Minimum 1 year retail pharmacy experience required

Active Pharmacy Technician License in the state of residence

Certified Pharmacy Technician (CPhT) certification required

High school diploma or equivalent required

Bilingual Spanish preferred, medical Spanish a plus

Strong working knowledge of MS Office and Google Suite preferred

Ability to execute daily responsibilities with minimal supervision

Demonstrated ability to deliver high quality customer service

Deliver confident and professional service to Oak Street Health patients and internal partners

US work authorization

Someone who embodies being 'Oaky'

What does being 'Oaky' look like?

Radiating positive energy

Assuming good intentions

Creating an unmatched patient experience

Driving clinical excellence

Taking ownership and delivering results

Being relentlessly determined

Why Oak Street Health?

Oak Street Health is on a mission to 'Rebuild healthcare as it should be'', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient's communities, and focused on the quality of care over volume of services. We're an organization on the move With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody 'Oaky' values and passion for our mission.

Oak Street Health Benefits:

Mission-focused career impacting change and measurably improving health outcomes for medicare patients

Paid vacation, sick time, and investment/retirement 401K match options

Health insurance, vision, and dental benefits

Opportunities for leadership development and continuing education stipends

New centers and flexible work environments

Opportunities for high levels of responsibility and rapid advancement



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