General Manager

3 weeks ago

Pleasanton, United States Hubstaff Full time

GENERAL JOB DESCRIPTION

The GM is responsible for all aspects of RPMCs operations, including strategic planning, sales and marketing, financial performance, personnel supervision, and overall organizational effectiveness and success. The GM is ultimately responsible for the organization's growth and financial performance. The GM is the most senior position in the company and reports directly to Ownership.

********Compensation and Structure: ********

Rental Property Maintenance Contractors is based in California and specializes in maintaining and improving residential rental properties. This is a full-time, permanent position with the compensation of $9-13 per hour. The normal work schedule is Monday - Friday 8:00 am to 5:00 pm PST.

QUALIFICATIONS:

Native English, both verbal and written

Strong data analytics experience

Expert in Google Sheets or MS Excel

Persuasive communicator

Exceptionally detail oriented and organized

Experience with US residential home systems, terminology, and maintenance processes

Maintenance troubleshooting experience

Experience working from home; a quiet home office environment; licensed operating software

High speed internet, a computer that is less than 2 years old and noise canceling headphones

THE IDEAL CANDIDATE WILL POSSESS THE FOLLOWING ATTRIBUTES:

A proactive problem solver who loves analyzing data

Thrives in a fast-paced environment that requires quick-thinking and multi-tasking

Exceptionally organized and detail oriented

Experience with residential home systems, construction terminology, and common maintenance & repair tasks

Enjoy working within a process-oriented system while finding ways to improve the processes

Innate desire to accomplish tasks correctly the first time

A team player always willing to help in any way possible

RESPONSIBILITIES:

Dispatch and support a team of maintenance technicians

Deliver excellent customer service

Answer phone calls and make outbound calls; manage emails and text messages

Qualify incoming work orders by asking exploratory questions regarding the maintenance concern

Create estimates and gain customer approvals

Invoice for completed work

Analyze data from multiple sources using Google Sheets

Create reports on technician productivity, pricing, and company profitability

Source new subcontractors and promote lasting relationships with current subcontractors

Execute all other duties assigned by the Company Owners

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