Community Account Sales Representative

1 month ago

Alpharetta, United States Comcast Full time
Are you looking to take your sales career to the next level? We have an exciting opportunity which offers years of career growth ahead of you. As a part of our Comcast / Xfinity sales team, you will be responsible for the promotion and sales of Comcast / Xfinity products and services. This includes our Unbeatable Internet, TV & Streaming services, mobile, personal home security services, and Xfinity Voice services.

As a Xfinity Community Sales Representative you would be responsible for the promotion and sale of Comcast products and services to include video, high-speed Internet, and voice. The primary focus is on increasing connect volume in multi-dwelling properties. Utilizing advanced knowledge of Comcast's products and services as well as sales process experience to maximize sales and effectively work assigned turf.

Community Account Sales Representative Compensation Package: 
  • Total target compensation (base pay plus targeted commission):
    • $65,000  annually (Base pay 45,000 + targeted commission)
    • Ability to exceed commission plan creating HUGE compensation opportunity
  • $450/month vehicle allowance 

Community Account Sales Representative Perks and Benefits: 
  • Benefit packages effective on day 1 - Eligible to enroll in medical, dental, vision
  • 401k available after 90 days
  • Paid training
  • Free Comcast/Xfinity courtesy services (cable, high speed internet, etc.)
  • Paid time-off (PTO), Paid vacation, flex time, and floating holidays; generous PTO package after first 90 days of employment
  • Tuition Reimbursement (where applicable)
  • Discounts on Comcast/Xfinity Voice, OnDemand, and Personal Security Services (PSS)
Community Account Sales Representative Core Responsibilities:
  • Demonstrates advanced knowledge of Comcast products, selling and promoting offerings to customers on-site within multi dwelling units. Displays thorough and recent competitive knowledge of features, benefits, product differences, pricing and campaigns for video, highspeed internet, voice and XFINITY Home.
  • Meets and exceeds sales goals. Drives customer acquisition, awareness, retention and interest in XFINITY products.
  • Proactively follows-up with customer and property staff as appropriate regarding sales, product, technical, or customer care issues. Leads fast resolution of product and customer care issues across customer care, billing and technical support as a single point of contact.
  • Develops strong working relationships with property management and leasing staff of MDU properties and leverages their support through onsite programs and events.
  • Calls on and visits all new build MDU properties on regular and consistent basis prior to and following occupancy; manages and attends frequent on-site events to generate subscriber growth. For new build and win back properties ensures that Comcast services are available prior to occupancy dates.
  • Effectively utilizes Microsoft Office, Google, Facebook, Twitter, mobile apps and other software programs and social media to drive online marketing efforts.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

What you will bring to the Community Account Sales Representative Role:
  • Understand our Operating Principles; make them the guidelines for how you do your job.
  • Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
  • Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
  • Win as a team - make big things happen by working together and being open to new ideas.
  • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
  • Drive results and growth.
  • Respect and promote inclusion & diversity.
  • Do what's right for each other, our customers, investors and our communities.

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Comcast in an EOE/Veterans/Disabled/LGBT employer

Disclaimer:  This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

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