General Liability Claims Specialist I

Found in: Talent US C2 - 2 weeks ago

Dallas, United States Zurich Insurance Company Full time

At Zurich North America Claims we acknowledge that work life-balance and flexibility are a priority when it comes to choosing your next career move. Designed with our employees' needs in mind, the ZNA Claims hybrid work model emphasizes flexibility, allowing claims employees to conduct individual work in their preferred location, while facilitating in-person connections and collaborative activities when meaningful and valuable. While the model provides a high level of flexibility and autonomy, occasional circumstances requiring in-office attendance should be expected. The candidate selected for this opportunity should be able to report into one of the following North American Claims offices: Rocky Hill, Atlanta, Schaumburg, Dallas, Maitland or Parsippany.

Zurich is currently seeking an individual interested in growing their claims career with our General Liability team. 

As a General Liability (GL) Claims Specialist, you will work with a team of claims professionals with diverse experiences and backgrounds. This environment will support your development as you hone your technical skill set in GL policy interpretation and coverage analysis to effectively resolve your claims. At this level, you will handle non-litigated GL claims of low to moderate exposure and complexity such as slip/trip and falls, product liability, and other third-party injuries resulting from premises liability exposures. You will manage a caseload that is within specified authority limits from beginning to end with coaching and supervision. 

You will be expected to collaborate and develop partnerships with internal and external points of contact including customers, vendors, suppliers, and brokers to provide a quality claims experience. Additionally, you will learn and develop knowledge of established protocols and industry best practices to ensure that claims are handled in the most efficient, effective way while delivering a quality customer-centric claims experience. 

This position will work from one of the following office locations: Rocky Hill, Atlanta, Schaumburg, Dallas, Maitland or Parsippany office on a Hybrid work schedule.


Basic Qualifications:

Bachelor’s Degree and 2 or more years of experience in the Claims Handling or Insurance
OR 2 or more years of experience in the Claims Foundational Training Program (CTP)
OR Zurich Certified Insurance Apprentice including an Associate Degree with 2 or more years of experience in the Claims Handling or Insurance area
OR High School Diploma or Equivalent and 4 or more years of experience in the Claims Handling or Insurance area
AND Must obtain and maintain required adjuster license(s) Microsoft Office experience Knowledge of insurance regulations, markets, and products

Preferred Qualifications: 

General liability claims handling experience Currently hold an active adjusters license Experience collaborating across work groups Ability to develop and maintain strong relationships Understands claims adjustment process and possesses the ability to determine scope/exposure for losses Understands the use of vendors and how litigation strategies are developed Understands and applies financial and actuarial/reserving concepts. Familiarity with negotiation strategies and experience in suggesting alternative approaches Negotiation skills Organizational and time management skills MS Office Customer service experience Strong analytical, critical thinking, and problem-solving skills Strong verbal and written communication skills

 
As a condition of employment at Zurich, employees must adhere to any COVID-related health and safety protocols in place at that time ().

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