Table Games Supervisor

ESSENTIAL FUNCTIONS:

· Provides superior guest service and develops quality players through personal interaction and relationship marketing.

· Ensures that all table games employees are providing optimum service to all guests at all times.

· Assures the technical proficiency of all table games employees through development and effective training.

· Provides direction, guidance and supervision to all employees in the table games department creating an atmosphere which is conducive to a quality work life for the employee.

· Possesses knowledge of the Illinois Gaming rules and regulations including Currency Transaction Reporting and implements the same.

· Observes and analyzes the integrity of all table games activity.

· Mediates and solves problems for guests and employees.

· Supervises the appropriate issuance of credit and player tracking, maintains table games bankroll, prepares periodic reports, performance appraisals and responds to customer inquires.

· Responsible for building a rapport and coordinating daily functions with support service departments.

· Acts as a role model and presents oneself as a credit to Harrah’s and encourages others to do the same.

· Adheres to all regulatory, company and department policies and procedures

· Completes all other duties as assigned.

REQUIREMENTS:

· High School Diploma or equivalent required

· Have a minimum of 3 years Supervisory experience preferred

· Must have broad knowledge of casino rules, regulations, and procedures, including good game security.

· Must be guest service oriented, with excellent employee relation skills.

· Must be able to get along with co-workers and work as a team.

· Excellent leadership, motivational, and development skills.

· Must be flexible in schedule to include nights, Holidays, and weekends.

· Must pass SuperLap.

· Internal candidates must meet Harrah’s Joliet transfer eligibility requirements.

JOB DEMANDS:

· Must be able to lift up to 50lbs. and frequently lift and/or carry objects weighting up to 25lbs.

· Position requires 30% standing, 60% walking, 10% sitting.

· Requires some pushing & reaching overhead; frequent kneeling & climbing; very frequent bending, twisting and stooping.

· Must be able to maneuver around the casino and other areas.

· Position requires manual dexterity to handle and collect cards and chips.

· Must be able to work in a fast paced, stressful environment.

· Must be able to work in areas containing secondary smoke, high noise levels, bright lights and dust.

· Must be able to respond to touch, speech, smell, aural and visual cues.

· Must be able to work in a fast-paced environment involving constant internal and external customer contact.

· Must be able to walk and be on feet for long periods of time.

· Auditory range must include immediate environment, clear vision for near and medium distances, as well as, good peripheral vision.