Manager Technical Operations

4 weeks ago

Milwaukee, United States Northwestern Mutual Full time

At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference.

What's the Role?

Ready to lead the charge in tech enablement? Join us as the Manager of Technical Operations in our dynamic Digital Workplace Endpoint team

As the Manager, you'll oversee the full hardware lifecycles, including procurement, asset management, imaging, and disposal for Windows, MACs, cellular devices, and workspace peripherals. Partnering with external vendors, you'll ensure top-notch service levels are maintained.

This role is your gateway to networking and growth, collaborating with numerous business partners and teams. Get involved in exciting hardware projects and events across our organization and stay on the cutting edge of new tech innovations.

Primary Duties & Responsibilities

Lead the team with technical prowess, setting standards and best practices. Drive major cross-functional projects to enhance technology operations capabilities. Serve as the escalation point for technology operations and mentor team members. Uses business and technology acumen to effectively manage the escalation path of end-user complaints and issues throughout the organization. Closes communication loop with all interested parties. Collaborates, communicates and influences direct reports, stakeholders, and other business functions based on understanding of the marketplace, organizational needs, and the client as a people manager. Recruit, hire, and onboard top talent, building a high-performing team. Develops direct reports’ skills based on organizational objectives, evaluates skill gaps, and manages succession planning to develop more capable direct reports, diverse, strong teams and better organizational performance in an equitable and inclusive manner. Automate operational tasks and reporting, driving efficiency in work processes.

Bring your best What this role needs:

Bachelor's Degree or equivalent experience. 4-5 years of professional experience required. 3-4 years of technical leadership experience with direct reports. Proven track record of delivering game-changing technology solutions. Agile methodology expertise in solution delivery. A natural communicator who bridges the gap between product, engineering, and business teams. Proficient in: Service Management (ITIL), IT Asset Management (ITAM), Budget Management, ITSM platforms like ServiceNow.

Our Benefits

Tons of room for career growth. We offer highly competitive compensation, including annual bonus opportunities Medical/Dental/Vision plans, 401(k), pension program We provide tuition reimbursement, PTO, and Holiday Pay We provide extensive Professional Training Opportunities We offer an excellent Work/Life Balance

#LI-Hybrid

Compensation Range:

Pay Range - Start:

$100,030.00

Pay Range - End:

$185,770.00

Grow your career with a best-in-class company that puts our client’s interests at the center of all we do. Get started now

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