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Scheduler III
6 months ago
Description
Title: Scheduler III
Location: Laguna Hills, CA
Department: Central Scheduling
Status: Full-time
Shift: Days (8hr shifts)
Pay Range: $22.41 - $32.50/hour
MemorialCare is a nonprofit integrated health system that includes four leading hospitals, award-winning medical groups – consisting of over 200 sites of care, and more than 2,000 physicians throughout Orange and Los Angeles Counties. We are committed to increasing access to patient-centric, affordable, and high-quality healthcare; your personal contributions are integral to MemorialCare's recognition as a market leader and innovator in value-based and other care models. Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration, and accountability. Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation, and teamwork.
Position Summary: This position requires full understanding and active participation in fulfilling the mission of Saddleback Medical Center. It is expected that the employee demonstrates behavior consistent with our core values: Integrity, Accountability, Best Practices, Compassion and Synergy. The employee shall support Saddleback Medical Center’s strategic plan and participate in and advocate performance improvement/patient safety activities. Scheduler III performs centralized scheduling for all invasive procedures. Schedules inpatient and outpatient surgery, Cath and Vascular Lab procedures, OU procedures, Labor & Delivery procedures, G.I. Lab procedures, as well as ancillary procedures in EPIC. Collects and compiles accurate information for hospital records and timely reimbursement. Coordinates procedures accurately to ensure proper equipment, time, personnel, and location. Demonstrates technical expertise in all aspects of scheduling. Maintains effective patient flow and completes the Scheduling and Pre-admitting process in a timely manner to assist in prompt treatment of the patient. Assists with the scheduling process by maintaining the surgery and department schedules in collaboration with the health care team, maintaining and achieving fiscal and quality care goals. Multi-task oriented with the ability to prioritize and coordinate the essential job function. Maintains effective working relations with coworkers, nurses, physicians, and other hospital staff members to insure workflow effectiveness. Greets and assists all customers and visitors, and coworkers whether in person or by telephone, utilizing Memorial Care’s Simply Better principles. Professionally represents the vision and values of MemorialCare Saddleback Medical Center.
Essential Functions and Responsibilities of the Job
1. Schedule patients accurately and in a timely manner.
2. Obtain patient information for hospital admission/registration office.
3. Verify physician suspension and privilege lists.
4. Provides excellent customer service using “Simply Better” and AIDET principles.
5. Maintain effective patient flow and complete the scheduling/pre-admitting process.
6. Provide excellent customer service and maintain effective working relations with coworkers, office staff and hospital staff members.
7. Ability to be at work and be on time.
8. Ability to follow company policies, procedures, and directives.
9. Ability to interact in a positive and constructive manner.
10. Ability to prioritize and multitask.
*Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities. Health and wellness is our passion at MemorialCare—that includes taking good care of employees and their dependents. We offer high quality health insurance plan options, so you can select the best choice for your family. And there’s more...Check out our MemorialCare Benefits for more information about our Benefits and Rewards.
Qualifications
Experience
• A minimum of 1 years scheduling experience in a hospital or medical office setting
• Must have strong customer service and computer skills.
Education
• Medical terminology course preferred.
• Bilingual (English/Spanish) preferred.
