Classroom Technology

1 month ago

New Haven, United States Yale School of Medicine Full time

Position Focus:

Operating as part of the Academic Classrooms and Events Support team, and with great latitude for independent judgment, the Classroom Technology & Media Coordinator 1 consults with faculty, students and professional staff regarding the use of technology in support of academic instruction, research and University events.

Essential Duties

1. Consults with faculty to assess their classroom and instructional technology needs. 2. Chooses or develops solutions (both within Media Services and Academic Media & Technology) that supports pedagogical goals and interoperability within the classrooms. 3. Serves as the primary source of information regarding audio-visual technology and provides instruction and training concerning the use of existing equipment. 4. Coordinates collaborative course support efforts across Academic Media & Technology including the digitization of analog materials, digital recording of course lectures and use of the course management system and presentation software (Microsoft PowerPoint and Macintosh Keynote). 5. Communicates technology, infrastructure, environmental, operational and related support issues within Media Services or with the appropriate service provider. 6. Coordinates and executes daily support services for assigned classroom zone (approximately 35 classrooms) and serves as the initial point of contact for reporting and resolving problems in these classrooms. 7. Maintains proficiency in the science of audio-visual technology and apply this knowledge to audio-visual systems usage and support services. 8. Coordinates, organizes and executes audio-visual support for University events, including the coordination of collaborative support with ITS partners and Yale service providers. 9. Develops and edits departmental documentation regarding system specifications and usage. Documents service requests and problem reports for departmental databases. 10. Maintains equipment inventory for assigned classroom zone including records of maintenance and repair. 11. Oversees student assistants and coordinate work assignments.

Required Education and Experience

Six years of related work experience, four of them in the same job family at the next lower level, and a high school level education; or four years of related work experience and an Associate degree; or little or no work experience and a Bachelor degree in a related field; or an equivalent combination of experience and education.

Required Skill/Ability 1:

Proven ability working in a fast-paced customer-focused AV environment.

Required Skill/Ability 2:

Excellent customer service skills and ability to be flexible and remain open to learning new technology that maybe implemented.

Required Skill/Ability 3:

Ability to multitask and handle multiple AV needs concurrently throughout the campus.

Required Skill/Ability 4:

Proven ability working with videoconferencing, webcasting and course capture technologies such as Zoom and Panopto.

Preferred Education, Experience and Skills:

Experience working in an academic environment.

Physical Requirements

Ability to lift 50 pounds.

Preferred Licenses or Certifications:

CTS certification

Weekend Hours Required?

Occasional

Evening Hours Required?

Occasional

Drug Screen

No

Health Screening

No

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

COVID-19 Vaccine Requirement

The University maintains policies pertaining to COVID-19. All faculty, staff, students, and trainees are required to comply with these policies, which may be found here:

Additional Background or Health Screening Requirements

Selected incumbent must have successful completion of a DMV check and a valid driver’s license.

Posting Disclaimer

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.

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