IT End User Services Specialist

2 months ago


Houston, United States SABIC - Saudi Basic Industries Corp. Full time

Position ID:

14003131

 

Org Unit:

End User Services

 

Location:

Houston

 

 

 

Chemistry that Matters™

A career at SABIC provides you with an opportunity to leave a lasting positive impact to the world and yourself. From excellent health and well-being benefits to our comprehensive learning programs. We offer a wide range of benefits and offerings that recognize that our people have unique motivations and ambitions. It’s all about matching what matters to you with what matters to us. Let’s explore what matters

 

As one of the world’s largest diversified chemical companies, we activate the power of human capital to address society’s future challenges. Through partnerships, we enable life-saving medical innovations and help fight world hunger. We are driving the circular economy for the benefit of communities and our planet through sustainability initiatives, such as our TRUCIRCLE™ portfolio.  Our success is built upon the collective excellence of our 32,000 employees in 50+ countries.  Our values – Inspire, Engage, Create, and Deliver – are the foundation of our success. To learn more about these and how we strive to Be the Impact, click here.

 

Our purpose is "Chemistry that Matters". This is what drives us to do what we do. "Chemistry" goes beyond applying science and technology to enhance the supply of essential materials to the world. It is how we work, to build long-lasting relationships of trust. “What Matters” is making a meaningful impact for the world – through the customers and communities we collaborate with, so that we succeed and grow together.

 

It is all about matching what matters to you with what matters to us. We are mindful about the importance of the team we are building and how our team members impact to our culture.   We believe that good ideas come from anywhere, being inclusive to diverse perspectives is stimulating, encourages innovation and is critical to our mission. Let us explore this together

 

For an overview of our benefits here at SABIC, please visit: www.yoursabicbenefits.com 

 

Job Summary

Partner with Global IT in all regions to deliver End User services to Americas users. Manage incident, change, problem, and project management processes for regional End User Services. Manage Regional Services to the Vendor Scope of Work to ensure compliance. 

 

How You Can Be the Impact

  • Participate in implementing and monitoring defined regional IT strategy, ensuring alignment with Global IT strategy, to maximize value to customers.

  • Define and monitor Vendor service levels across ensuring delivery and completion.

  • Lead an effective and efficient operational team, partnering with key Global IT contacts.

  • Manage a robust operations review processes (Track and communicate operational metrics including trending over time).

  • Identify and manage continuous service improvement initiatives and regional projects.

  • Participate in large global Transform projects.

  • Ensure adherence to IT and business policies across the Americas Corporate and Shared Services, SBU’s, and Manufacturing teams.

  • Participate in and support internal and external audits.

  • Adhere to all Cyber Security controls as implemented.

  • Exercise financial authority within established limits and control departmental budget expenditures.

  • Provide the Sr. Manager, IT Services, Americas with information related to department performance including cost allocations, forecast and manage resource demands including funding requirements.

  • Manage costs allocation process integrity and completeness.

  • Maintain regular contact with the Regional IT Senior Manager to ensure service alignment and project status.

  • Build effective partnerships with Global IT Leaders and key business stakeholders to ensure that IT services are aligned to their needs.

  • Manage and communicate major incidents and root cause corrective actions to the appropriate stakeholders.

  • Recognize and acknowledge complaints and concerns and build improvements where appropriate.

 

What Matters to SABIC

  • Bachelor degree, preferably in IT or Engineering

  • 10 years of IT related experience preferably in a global virtual environment

  • 5 years of experience in a petrochemical environment

  • 5 years of experience leading IT functions or programs/projects

 

Physical Requirements:    N/A

 

Eligibility Requirements

  • You must submit your application for employment online to be considered. Please submit your resume using the “Apply Now/Apply” option on this page.

  • You must be 18 years or older

  • Applicants must be currently authorized to work for SABIC in the United States on a full-time basis.

 

Work Availability

Regular, predictable attendance is an essential function of this position. Applicants must be regularly available and willing to work (e.g. Monday – Friday) during assigned hours of operation and such other hours as the company determines are necessary or desirable to meet business needs

 

We are proud to be a diverse and an equal opportunity employer. We are fully committed to a culture of respect and inclusion.



  • Houston, United States Global Edge Group Full time

    Global Edge is an international staffing firm connecting projects worldwide with the industry’s most talented project professionals. We work with high level technical and commercial personnel across multiple industries including Oil and Gas, Energy, Renewables, Infrastructure, Automotive and Motorsports, IT, Marine, Mining, and more. With offices...


  • Houston, United States Global Edge Group Full time

    Global Edge is an international staffing firm connecting projects worldwide with the industry's most talented project professionals. We work with high level technical and commercial personnel across multiple industries including Oil and Gas, Energy, Renewables, Infrastructure, Automotive and Motorsports, IT, Marine, Mining, and more. With offices...


  • houston, United States Global Edge Group Full time

    Global Edge is an international staffing firm connecting projects worldwide with the industry’s most talented project professionals. We work with high level technical and commercial personnel across multiple industries including Oil and Gas, Energy, Renewables, Infrastructure, Automotive and Motorsports, IT, Marine, Mining, and more. With offices...


  • houston, United States Global Edge Group Full time

    Global Edge is an international staffing firm connecting projects worldwide with the industry’s most talented project professionals. We work with high level technical and commercial personnel across multiple industries including Oil and Gas, Energy, Renewables, Infrastructure, Automotive and Motorsports, IT, Marine, Mining, and more. With offices...


  • Houston, Texas, United States Primary Services Full time

    Primary Services is seeking a skilled User Acceptance Testing Analyst to join our team in the energy sector.This role is ideal for a mid-career professional looking to utilize their analytical and process improvement skills to drive meaningful change in a large, customer-focused organization.Key Responsibilities:Identify improvement opportunities and...


  • Houston, United States Qualified Technical Services Full time

    Work Location: NASA Johnson Space Center - Houston, TX Minimum Citizenship: U.S. Citizen Clearance: US Government  JOB DESCRIPTION - Front-End Software Developer UX / UI (4 - 6 months)   We are seeking a Front-End Software Developer for a 4 - 6 month position to support the NASA Aircraft Flight Management System team. Commercial customers and other...


  • Houston, Texas, United States WGA Consulting Engineers Full time

    We are seeking an experienced IT Support Specialist to join our team at WGA Consulting Engineers in Houston, Texas. The ideal candidate will have a strong background in network administration and end-user support.About the RoleThis is a challenging and rewarding opportunity for an IT professional looking to contribute to the success of our organization. As...

  • Front-end Developer

    3 weeks ago


    Houston, Texas, United States Waffle House Full time

    Key Responsibilities:• Design and develop interactive web applications using modern front-end technologies.• Collaborate with the development team to ensure seamless integration with back-end systems.Requirements:• Proficiency in HTML, CSS, and JavaScript.• Experience with front-end frameworks and libraries such as React or Angular.• Strong...

  • Front-end Developer

    4 weeks ago


    Houston, Texas, United States Houston Methodist Academic Institute Full time

    About the RoleWe are looking for a skilled Front-end Developer to join our team. As a key member of our development team, you will be responsible for building and maintaining the user interface and user experience of our web applications.About the JobKey responsibilities include:Designing and developing visually appealing and user-friendly...


  • Houston, Texas, United States Saudi Basic Industries Corp. Full time

    Job SummaryPartner with Global IT in all regions to deliver End User services to Americas users. Manage incident, change, problem, and project management processes for regional End User Services. Manage Regional Services to the Vendor Scope of Work to ensure compliance.Key ResponsibilitiesParticipate in implementing and monitoring defined regional IT...

  • Full Stack Engineer

    4 weeks ago


    Houston, United States IS&T IT Services Full time

    Full Stack Developer**NO C2C**Location: Hybrid position with office locations in Sugar Land, TX and Alpharetta, GA.Position Overview:We are seeking an experienced Full Stack Developer to join our team. The ideal candidate will be responsible for the full software development lifecycle, including designing, developing, implementing, and supporting both...

  • Full Stack Engineer

    1 month ago


    houston, United States IS&T IT Services Full time

    Full Stack Developer**NO C2C**Location: Hybrid position with office locations in Sugar Land, TX and Alpharetta, GA.Position Overview:We are seeking an experienced Full Stack Developer to join our team. The ideal candidate will be responsible for the full software development lifecycle, including designing, developing, implementing, and supporting both...

  • Full Stack Engineer

    1 month ago


    Houston, United States IS&T IT Services Full time

    Full Stack Developer**NO C2C**Location: Hybrid position with office locations in Sugar Land, TX and Alpharetta, GA.Position Overview:We are seeking an experienced Full Stack Developer to join our team. The ideal candidate will be responsible for the full software development lifecycle, including designing, developing, implementing, and supporting both...

  • User Experience

    3 months ago


    Houston, United States CapB InfoteK Full time

    CapB is a global leader on IT Solutions and Managed Services. Our R&D is focused on providing cutting edge products and solutions across Digital Transformations from Cloud, AI/ML, IOT, Blockchain to MDM/PIM, Supply chain, ERP, CRM, HRMS and Integration solutions. For our growing needs we need consultants who can work with us on salaried or contract basis. We...


  • Houston, United States Incedo Inc. Full time

    **Company Overview:**Join a leading financial services organization dedicated to transforming the way consumers interact with financial products and services. We are committed to delivering innovative, customer-centric solutions that meet the evolving needs of our clients. We are seeking a visionary Head of User Experience (UX) to lead and grow our UX team,...

  • Sr. User Experience

    2 days ago


    Houston, United States Constellation Full time

    WHO WE ARE As the nation's largest producer of clean, carbon-free energy, Constellation is focused on our purpose: accelerating the transition to a carbon-free future. We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where our employees can grow, thrive, and contribute. Our culture and employee...

  • Back End Developer

    4 weeks ago


    Houston, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering an opportunity for a Back End Developer to join our team in the service industry, based in Houston, Texas. This role focuses on the development and maintenance of software applications using .NET technologies and other related skills. Responsibilities:• Contribute to the design and implementation of SQL...


  • Houston, Texas, United States Classet Full time

    About the Role: We are seeking an experienced and skilled High-End Residential Painter Specialist to join our team. As a key member of our home repair service, you will be responsible for delivering exceptional painting services to our clients.Job Description:Perform high-end residential painting, sheetrock repairs, and patches with precision and attention...


  • houston, United States IS&T IT Services Full time

    ***No C2C******No Sponsorship******Must live in the Greater Houston area******If you have SolarWinds experience, put it in your resume***We are seeking a versatile IT Systems Administrator with strong expertise in SolarWinds administration. This role involves taking ownership of a new SolarWinds installation, building dashboards, setting up reports, and...

  • System Operations

    2 days ago


    Houston, United States Members Choice Credit Union Full time

    General Job Description The System Operations & Support Specialist provides overall support for system end-users, which includes partnering with the business units to understand system process, procedure, and workflow, with a heavy emphasis on the retail and lending frontline areas, to optimize efficiencies. This position involves coordinating and managing...