IT End User Services Specialist

2 months ago


Houston, United States SABIC - Saudi Basic Industries Corp. Full time

Position ID:

14003131

 

Org Unit:

End User Services

 

Location:

Houston

 

 

 

Chemistry that Matters™

A career at SABIC provides you with an opportunity to leave a lasting positive impact to the world and yourself. From excellent health and well-being benefits to our comprehensive learning programs. We offer a wide range of benefits and offerings that recognize that our people have unique motivations and ambitions. It’s all about matching what matters to you with what matters to us. Let’s explore what matters

 

As one of the world’s largest diversified chemical companies, we activate the power of human capital to address society’s future challenges. Through partnerships, we enable life-saving medical innovations and help fight world hunger. We are driving the circular economy for the benefit of communities and our planet through sustainability initiatives, such as our TRUCIRCLE™ portfolio.  Our success is built upon the collective excellence of our 32,000 employees in 50+ countries.  Our values – Inspire, Engage, Create, and Deliver – are the foundation of our success. To learn more about these and how we strive to Be the Impact, click here.

 

Our purpose is "Chemistry that Matters". This is what drives us to do what we do. "Chemistry" goes beyond applying science and technology to enhance the supply of essential materials to the world. It is how we work, to build long-lasting relationships of trust. “What Matters” is making a meaningful impact for the world – through the customers and communities we collaborate with, so that we succeed and grow together.

 

It is all about matching what matters to you with what matters to us. We are mindful about the importance of the team we are building and how our team members impact to our culture.   We believe that good ideas come from anywhere, being inclusive to diverse perspectives is stimulating, encourages innovation and is critical to our mission. Let us explore this together

 

For an overview of our benefits here at SABIC, please visit: www.yoursabicbenefits.com 

 

Job Summary

Partner with Global IT in all regions to deliver End User services to Americas users. Manage incident, change, problem, and project management processes for regional End User Services. Manage Regional Services to the Vendor Scope of Work to ensure compliance. 

 

How You Can Be the Impact

  • Participate in implementing and monitoring defined regional IT strategy, ensuring alignment with Global IT strategy, to maximize value to customers.

  • Define and monitor Vendor service levels across ensuring delivery and completion.

  • Lead an effective and efficient operational team, partnering with key Global IT contacts.

  • Manage a robust operations review processes (Track and communicate operational metrics including trending over time).

  • Identify and manage continuous service improvement initiatives and regional projects.

  • Participate in large global Transform projects.

  • Ensure adherence to IT and business policies across the Americas Corporate and Shared Services, SBU’s, and Manufacturing teams.

  • Participate in and support internal and external audits.

  • Adhere to all Cyber Security controls as implemented.

  • Exercise financial authority within established limits and control departmental budget expenditures.

  • Provide the Sr. Manager, IT Services, Americas with information related to department performance including cost allocations, forecast and manage resource demands including funding requirements.

  • Manage costs allocation process integrity and completeness.

  • Maintain regular contact with the Regional IT Senior Manager to ensure service alignment and project status.

  • Build effective partnerships with Global IT Leaders and key business stakeholders to ensure that IT services are aligned to their needs.

  • Manage and communicate major incidents and root cause corrective actions to the appropriate stakeholders.

  • Recognize and acknowledge complaints and concerns and build improvements where appropriate.

 

What Matters to SABIC

  • Bachelor degree, preferably in IT or Engineering

  • 10 years of IT related experience preferably in a global virtual environment

  • 5 years of experience in a petrochemical environment

  • 5 years of experience leading IT functions or programs/projects

 

Physical Requirements:    N/A

 

Eligibility Requirements

  • You must submit your application for employment online to be considered. Please submit your resume using the “Apply Now/Apply” option on this page.

  • You must be 18 years or older

  • Applicants must be currently authorized to work for SABIC in the United States on a full-time basis.

 

Work Availability

Regular, predictable attendance is an essential function of this position. Applicants must be regularly available and willing to work (e.g. Monday – Friday) during assigned hours of operation and such other hours as the company determines are necessary or desirable to meet business needs

 

We are proud to be a diverse and an equal opportunity employer. We are fully committed to a culture of respect and inclusion.



  • houston, United States Global Edge Group Full time

    Global Edge is an international staffing firm connecting projects worldwide with the industry’s most talented project professionals. We work with high level technical and commercial personnel across multiple industries including Oil and Gas, Energy, Renewables, Infrastructure, Automotive and Motorsports, IT, Marine, Mining, and more. With offices...


  • Houston, United States Global Edge Group Full time

    Global Edge is an international staffing firm connecting projects worldwide with the industry’s most talented project professionals. We work with high level technical and commercial personnel across multiple industries including Oil and Gas, Energy, Renewables, Infrastructure, Automotive and Motorsports, IT, Marine, Mining, and more. With offices...


  • houston, United States Global Edge Group Full time

    Global Edge is an international staffing firm connecting projects worldwide with the industry’s most talented project professionals. We work with high level technical and commercial personnel across multiple industries including Oil and Gas, Energy, Renewables, Infrastructure, Automotive and Motorsports, IT, Marine, Mining, and more. With offices...


  • Houston, United States Global Edge Group Full time

    Global Edge is an international staffing firm connecting projects worldwide with the industry's most talented project professionals. We work with high level technical and commercial personnel across multiple industries including Oil and Gas, Energy, Renewables, Infrastructure, Automotive and Motorsports, IT, Marine, Mining, and more. With offices...


  • Houston, Texas, United States Gentiva Health Services Full time

    About the RoleWe are seeking a compassionate and dedicated End-of-Life Care Specialist to join our team at Gentiva Health Services. This role offers a unique opportunity to make a meaningful difference in the lives of patients and their families during a challenging time.OverviewGentiva Health Services is a leading provider of hospice care, committed to...


  • Houston, United States Primary Services Full time

    Enjoy a flexible hybrid schedule (2 days remote, 3 days in-office) while advancing your career in strategic sourcing with a direct-hire opportunity.Take your career as an Strategic Sourcing Specialist - Corporate Services to the next level in the dynamic oil and gas industry. Primary Services is recruiting for this impactful position on behalf of a major...


  • houston, United States Primary Services Full time

    Enjoy a flexible hybrid schedule (2 days remote, 3 days in-office) while advancing your career in strategic sourcing with a direct-hire opportunity.Take your career as an Strategic Sourcing Specialist - Corporate Services to the next level in the dynamic oil and gas industry. Primary Services is recruiting for this impactful position on behalf of a major...


  • houston, United States Primary Services Full time

    Enjoy a flexible hybrid schedule (2 days remote, 3 days in-office) while advancing your career in strategic sourcing with a direct-hire opportunity.Take your career as a Senior Sourcing Specialist to the next level in the dynamic oil and gas industry. Primary Services is recruiting for this impactful position on behalf of a major organization. In this role,...


  • houston, United States Primary Services Full time

    Enjoy a flexible hybrid schedule (2 days remote, 3 days in-office) while advancing your career in strategic sourcing with a direct-hire opportunity.Take your career as an Indirect Sourcing Specialist - Oil and Gas to the next level in the dynamic oil and gas industry. Primary Services is recruiting for this impactful position on behalf of a major...


  • Houston, United States Qualified Technical Services Full time

    Work Location: NASA Johnson Space Center - Houston, TX Minimum Citizenship: U.S. Citizen Clearance: US Government  JOB DESCRIPTION - Front-End Software Developer UX / UI (4 - 6 months)   We are seeking a Front-End Software Developer for a 4 - 6 month position to support the NASA Aircraft Flight Management System team. Commercial customers and other...


  • Houston, United States IS&T IT Services Full time

    Level 3 Service Desk AnalystLocation: Houston, TXEmployment Type: Contract-to-hireJob SummaryThe Level 3 Service Desk Analyst will serve as the escalation point for complex technical issues, ensuring seamless operation and support of business applications and IT systems. This role focuses on advanced troubleshooting, resolution of escalated incidents, and...


  • Houston, United States Primary Services Full time

    Enjoy a flexible hybrid schedule (2 days remote, 3 days in-office) while advancing your career in strategic sourcing with a direct-hire opportunity.Take your career as a Senior Sourcing Specialist to the next level in the dynamic oil and gas industry. Primary Services is recruiting for this impactful position on behalf of a major organization. In this role,...


  • Houston, Texas, United States WGA Consulting Engineers Full time

    We are seeking an experienced IT Support Specialist to join our team at WGA Consulting Engineers in Houston, Texas. The ideal candidate will have a strong background in network administration and end-user support.About the RoleThis is a challenging and rewarding opportunity for an IT professional looking to contribute to the success of our organization. As...


  • Houston, United States Primary Services Full time

    Enjoy a flexible hybrid schedule (2 days remote, 3 days in-office) while advancing your career in strategic sourcing with a direct-hire opportunity.Take your career as an Indirect Sourcing Specialist - Oil and Gas to the next level in the dynamic oil and gas industry. Primary Services is recruiting for this impactful position on behalf of a major...

  • Front-end Developer

    4 weeks ago


    Houston, Texas, United States Waffle House Full time

    Key Responsibilities:• Design and develop interactive web applications using modern front-end technologies.• Collaborate with the development team to ensure seamless integration with back-end systems.Requirements:• Proficiency in HTML, CSS, and JavaScript.• Experience with front-end frameworks and libraries such as React or Angular.• Strong...


  • Houston, Texas, United States East End Transfer Full time

    Job Summary:We are seeking dedicated and reliable Class A, B, and C drivers to join our team at East End Transfer, a leader in the transportation and logistics industry.As a Transportation Specialist, you will be responsible for safely operating and maintaining company vehicles, ensuring timely and accurate delivery of goods, and following all traffic laws...

  • Full Stack Engineer

    4 weeks ago


    Houston, United States IS&T IT Services Full time

    Full Stack Developer**NO C2C**Location: Hybrid position with office locations in Sugar Land, TX and Alpharetta, GA.Position Overview:We are seeking an experienced Full Stack Developer to join our team. The ideal candidate will be responsible for the full software development lifecycle, including designing, developing, implementing, and supporting both...

  • Full Stack Engineer

    1 month ago


    Houston, United States IS&T IT Services Full time

    Full Stack Developer**NO C2C**Location: Hybrid position with office locations in Sugar Land, TX and Alpharetta, GA.Position Overview:We are seeking an experienced Full Stack Developer to join our team. The ideal candidate will be responsible for the full software development lifecycle, including designing, developing, implementing, and supporting both...

  • Full Stack Engineer

    1 month ago


    houston, United States IS&T IT Services Full time

    Full Stack Developer**NO C2C**Location: Hybrid position with office locations in Sugar Land, TX and Alpharetta, GA.Position Overview:We are seeking an experienced Full Stack Developer to join our team. The ideal candidate will be responsible for the full software development lifecycle, including designing, developing, implementing, and supporting both...

  • User Experience

    3 months ago


    Houston, United States CapB InfoteK Full time

    CapB is a global leader on IT Solutions and Managed Services. Our R&D is focused on providing cutting edge products and solutions across Digital Transformations from Cloud, AI/ML, IOT, Blockchain to MDM/PIM, Supply chain, ERP, CRM, HRMS and Integration solutions. For our growing needs we need consultants who can work with us on salaried or contract basis. We...