IT End User Services Specialist

2 weeks ago

Houston, United States SABIC - Saudi Basic Industries Corp. Full time

Position ID:

14003131

 

Org Unit:

End User Services

 

Location:

Houston

 

 

 

Chemistry that Matters™

A career at SABIC provides you with an opportunity to leave a lasting positive impact to the world and yourself. From excellent health and well-being benefits to our comprehensive learning programs. We offer a wide range of benefits and offerings that recognize that our people have unique motivations and ambitions. It’s all about matching what matters to you with what matters to us. Let’s explore what matters

 

As one of the world’s largest diversified chemical companies, we activate the power of human capital to address society’s future challenges. Through partnerships, we enable life-saving medical innovations and help fight world hunger. We are driving the circular economy for the benefit of communities and our planet through sustainability initiatives, such as our TRUCIRCLE™ portfolio.  Our success is built upon the collective excellence of our 32,000 employees in 50+ countries.  Our values – Inspire, Engage, Create, and Deliver – are the foundation of our success. To learn more about these and how we strive to Be the Impact, click here.

 

Our purpose is "Chemistry that Matters". This is what drives us to do what we do. "Chemistry" goes beyond applying science and technology to enhance the supply of essential materials to the world. It is how we work, to build long-lasting relationships of trust. “What Matters” is making a meaningful impact for the world – through the customers and communities we collaborate with, so that we succeed and grow together.

 

It is all about matching what matters to you with what matters to us. We are mindful about the importance of the team we are building and how our team members impact to our culture.   We believe that good ideas come from anywhere, being inclusive to diverse perspectives is stimulating, encourages innovation and is critical to our mission. Let us explore this together

 

For an overview of our benefits here at SABIC, please visit: www.yoursabicbenefits.com 

 

Job Summary

Partner with Global IT in all regions to deliver End User services to Americas users. Manage incident, change, problem, and project management processes for regional End User Services. Manage Regional Services to the Vendor Scope of Work to ensure compliance. 

 

How You Can Be the Impact

  • Participate in implementing and monitoring defined regional IT strategy, ensuring alignment with Global IT strategy, to maximize value to customers.

  • Define and monitor Vendor service levels across ensuring delivery and completion.

  • Lead an effective and efficient operational team, partnering with key Global IT contacts.

  • Manage a robust operations review processes (Track and communicate operational metrics including trending over time).

  • Identify and manage continuous service improvement initiatives and regional projects.

  • Participate in large global Transform projects.

  • Ensure adherence to IT and business policies across the Americas Corporate and Shared Services, SBU’s, and Manufacturing teams.

  • Participate in and support internal and external audits.

  • Adhere to all Cyber Security controls as implemented.

  • Exercise financial authority within established limits and control departmental budget expenditures.

  • Provide the Sr. Manager, IT Services, Americas with information related to department performance including cost allocations, forecast and manage resource demands including funding requirements.

  • Manage costs allocation process integrity and completeness.

  • Maintain regular contact with the Regional IT Senior Manager to ensure service alignment and project status.

  • Build effective partnerships with Global IT Leaders and key business stakeholders to ensure that IT services are aligned to their needs.

  • Manage and communicate major incidents and root cause corrective actions to the appropriate stakeholders.

  • Recognize and acknowledge complaints and concerns and build improvements where appropriate.

 

What Matters to SABIC

  • Bachelor degree, preferably in IT or Engineering

  • 10 years of IT related experience preferably in a global virtual environment

  • 5 years of experience in a petrochemical environment

  • 5 years of experience leading IT functions or programs/projects

 

Physical Requirements:    N/A

 

Eligibility Requirements

  • You must submit your application for employment online to be considered. Please submit your resume using the “Apply Now/Apply” option on this page.

  • You must be 18 years or older

  • Applicants must be currently authorized to work for SABIC in the United States on a full-time basis.

 

Work Availability

Regular, predictable attendance is an essential function of this position. Applicants must be regularly available and willing to work (e.g. Monday – Friday) during assigned hours of operation and such other hours as the company determines are necessary or desirable to meet business needs

 

We are proud to be a diverse and an equal opportunity employer. We are fully committed to a culture of respect and inclusion.

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