Operating Systems and Network Analyst 2

3 weeks ago

Eugene, United States University Of Oregon Full time
Department Summary

Information Services (IS) is the central information technology unit at the University of Oregon and provides wide ranging services to campus. Information Services consists of four major functional areas: Customer Experience, which serves as the key contact point for interactions with campus clients and customers; Applications & Middleware, which manages and supports applications, integration services, identity management and data management; Information Security, which helps protect virtual or physical information; and Technology Infrastructure, which provides administration and support for the software, hardware, and services needed to support the campus IT environment. Information Services also includes the Advanced Network Technology Center. IS works closely with the Network for Education and Research in Oregon.

Established in 1876, the University of Oregon offers a breadth and depth of curricula with more than 270 academic programs and provides the opportunity to work at a respected research university with a strong holistic, liberal arts foundation. The UO also has a history of political and social involvement that embraces diverse beliefs, cultures, and values, and it is committed to environmental responsibility.

The university is also proud of the Phil and Penny Knight Campus for Accelerating Scientific Impact, an initiative specifically designed to fast-track scientific discoveries and the process of turning those discoveries into innovations that improve the quality of life for people in Oregon, the nation and beyond. Information Services collaborates with Research and Innovation and our schools and colleges to support the research, teaching, and learning mission of the university.

Eugene is the home of the University of Oregon. Located in the lush Willamette Valley, Eugene is well-known for outdoor pursuits like running, cycling, rafting, and fishing, as well as arts, music, crafts, brewing, wine-making, and community-supported agriculture. With branches in Portland and on the Oregon coast, the UO is deeply connected to Oregon's natural and cultural treasures.

Position Summary

This Operating Systems and Network Analyst 2 position reports to the Manager of User Support Services (USS) and utilizes a service ticketing system to provide analysis, administration, and Tier 2 and Tier 3 systems and server support for research and outreach and academic departments across the campus community. Using a broad knowledge of technology, cyber security, and an understanding of the unique computing requirements of grant-funded research, this position proactively plans server maintenance schedules, devises automation, coordinates meetings with stakeholders on and off campus, and attentively interprets new service requests, evaluating them for action, escalation, or assignment to other IT groups or service owners. This position is an effective communicator and active learner, who recognizes the value of writing and maintaining technical documentation, is practiced in reprioritization to manage dynamic technology requirements, and who is resourceful in coordinating and collaborating with other Information Services staff on campus.

Duties include the provisioning, maintenance, and troubleshooting of servers, desktop computers and peripherals, network interfaces, operating systems, productivity and enterprise applications, virtual machine implementation, backup solutions, and cloud storage. This position is expected to serve as a technical resource and liaison when communicating with customers to recognize, track, report, and resolve problems. This may also include assessing the performance of current systems, evaluating new products, resolving non-routine problems, and translating technical information to non-technical users. Interactions and contacts occur daily while performing work and responding to emergencies. This position works as a member of a team but routinely performs tasks independently, considers multiple solutions, and effectively sets priorities to respond to customer needs.

Essential Personnel
This position may provide essential services during times of emergencies and inclement weather. This position may be required to fulfill essential services and functions during these times.

Minimum Requirements

• This classification requires a solid foundation of knowledge in operating systems programs, maintenance, systems administration, and network systems that would normally be obtained through a bachelor's degree, preferably in computer science, engineering, mathematics, telecommunications or a related technical field, or equivalent technical training and/or experience.

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