Project Manager, Customer Success
3 weeks ago
We are united in our mission to make a positive impact on healthcare. Join Us
South Florida Business Journal, Best Places to Work 2024 Inc. 5000 Fastest-Growing Private Companies in America 2023 Company of the Year | 2023 BIG Innovation Awards Fastest-Growing Company of the Year – Large (Bronze) | 2022 Best in Biz AwardsWho we are:
We Are Modernizing Medicine (WAMM) We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started ModMed is based in Boca Raton, FL, with office locations in Santiago, Chile, Berlin, Germany, Hyderabad, India, and a robust remote workforce with team members across the US.
ModMed is hiring a driven Project Manager to join our positive, passionate, and high-performing Customer Success focused on managing all aspects of project life cycles from initiation, to planning, execution, control, and closure for internal CS projects. The Project Manager will lead and run high-profile projects while working with stakeholders to ensure quality and timely results for internal clients. This role will lead and run high-profile projects that innovatively drive efficiency and scale through technology enhancements, software launches,and process improvements. This role will work with stakeholders to ensure quality and timely results for internal clients, while reporting status, risks, changes, and overall updates to leadership and critical stakeholders. The role will include the creation of project plans in partnership with the AI, Automation, and Experience team. In alignment with our company culture, the project manager will be guided by our core values; be agile, pursue effectiveness and efficiency, earn trust, and champion innovation. This role will work closely with many facets of the organization to develop processes that meet and exceed our client's expectations.
Your Role:
Create project plans, monitor and report project status, risks, and changes, and ensure alignment with stakeholders through effective communication. Manage multiple projects for various automation initiatives, track cross-project dependencies, obtain buy-in with core stakeholders, and manage visibility into portfolio progress and roadmaps. Create accountability throughout the stakeholder team, ensuring that action items and follow-ups are completed by creating a positive, enthusiastic, team-oriented environment Complete typical business analyst work, depending on the size of the project, including requirements gathering, design documentation creation, obtaining stakeholder sign-off, and deployment management. Lead high-profile projects with a greater degree of autonomy and develop strategic approaches to the plans tailored to the specific department's goals. Create and execute change management plans, including impact analysis, training plans, communication schedules, and overall execution of change management. Contribute to the development of new practices, techniques, and standards and is recognized as a project expert. Serves as an escalation point for all projects and issues across teams; develops and implements processes for mitigation of future issues and management of stakeholder expectations.Skills & Requirements:
Successful completion of a Bachelor's degree or relevant Business / Information Technology experience. Scrum Master Certification preferred. PMP certification preferred. Minimum of 2-3 years of relevant project management and/or management experience, plus at least 2 years of relevant business experience. Minimum 2-3 years experience with clinical environments either through previous clinical training or through clinical implementations. Experience with Salesforce, Cloud Coach, Smartsheet, or similar products. An intelligent and articulate individual who can relate to people at all levels of an organization and possesses excellent communication skills. A decisive individual who possesses a strategic focus as well as an operational, implementation, and detail-oriented perspective. Willingness to roll up sleeves and get the projects completed, oftentimes owning deliverables outside of the typical project management swimlane; possess a growth mindset and eager to learn new skills and processes. Experience working on technology teams, working with outside vendor developers, executing scrum agile ceremonies A strategic planner with sound technical skills, analytical ability, good judgment, and strong operational focus. Ability to lead a cross-functional project team and work with peers in a team effort. Demonstrated ability to manage multiple priorities and deadlines. Ability to travel occasionally as warranted by project work; frequency will vary depending on project requirements. A well-organized and self-directed individual who is able to work with a minimal amount of supervision. Experience communicating with company leadership, managing steering committee audiences, comfortable leading large meetings, and public speaking. Experience creating and executing change management plans, with training and communication deliverables. Capability to efficiently complete tasks in a fast-paced environment. Strong ability to collaborate with individual contributors to define business process issues, analyze operational efficiencies, implement creative solutions, and measure delivery results.#LI-SM2
ModMed Benefits Highlight:
At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits, including:
Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution, 401(k) Plan with immediate vesting in the company matching contribution, Generous Paid Time Off and Paid Parental Leave programs, Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs, Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed, Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning, Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability, Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.-
Project Manager, Customer Success
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Boca Raton, United States ModMed Full timeWe are united in our mission to make a positive impact on healthcare. Join Us! South Florida Business Journal, Best Places to Work 2024 Inc. 5000 Fastest-Growing Private Companies in America 2023 Company of the Year | 2023 BIG Innovation Awards Fastest-Growing Company of the Year – Large (Bronze) | 2022 Best in Biz Awards Who we are: ...
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