See more Collapse

Guest Sales Specialist

1 month ago

West Lafayette, United States Tire Barn Warehouse Full time
Job Description

The Guest Care Specialist role is full time or part-time and is an hourly position based upon needs of the business. The Guest Care Specialist is a key holder for the store and serves as the manager on duty (MOD) in the absence of the Store Manager, or when demand requires it. The Guest Care Specialist is expected to provide a superior Guest Care experience and assisting in driving sales of automotive repair services and tires. This position is expected to contribute the growth of the business through strong sales presentations to our guest and product and service knowledge. Guest Care Specialists must be comfortable answering the phone, inviting guest into our store, and making guests feel welcome during their visit.  

 Responsibilities:  

Successfully complete Monro's training program to enable Guest Care Specialist to execute the Monro selling process.   

  • First point of contact for guests on the phone and in the store. Responsible for engaging guests, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and presenting needed services following the Monro selling process. Responsible for the organization and productivity of the service business through estimate and invoice transactions.   

  • Under the direction of management, assists in various aspects of guest care, work order completion and register assistance, facility maintenance, and outside purchase ordering.  

  • This position is a secondary key carrier responsible for basic and detailed opening and closing responsibilities.  

  • Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to guest service issues, guest complaints, and/or business opportunities.  

  • Able to understand and effectively communicate all products and services Monro offers to guests.    

  • Understand and adhere to company policies and procedures, Governmental standards including environmental codes and ANSI/OSHA standards. Consistent use of all required safety standards set forth in training and policies and procedures.   

  • Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.  

  • Maintain an organized and neat guest waiting area.  

  • Other duties as assigned.  


Qualifications

Qualifications:  

  •   High school diploma or equivalent required.  

  • Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR)  

  • One (1) year of sales experience needed.  

  • Strong verbal communication skills, able to accurately write sales work orders and effectively explain services to guests.  

  • Strong problem-solving skills.  

  • Ability to work, Days, Evenings, Weekends, Holidays  

   

Profile Summary:  

  • Possess a strong focus on providing excellent guest service.  

  • Must be able to communicate clearly and professionally, both verbally and in writing.  

  • Must be able to develop a good understanding of the products or services being offered to guests.  

  • Possess basic sales skills.  

  • Must be able to think critically and find effective solutions to address guest concerns or resolve issues.  

  • Able to effectively manage time and can handle multiple priorities or various tasks at one time.  

  • Able to collaborate with others, work well with teammates, provide support when needed.  

  Work Environment & Physical Requirements:  

This job operates in an automotive shop environment.  The job will have exposure to a moderate noise level, adverse weather conditions, chemicals, odors, dirt, and dust. General Service Technicians must be able to complete the following but not limited to:  

  

  • Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.  

  • Frequent standing and walking for long periods of time.  

  • Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.  

  • Climb up and down ladders to retrieve and stock merchandise.  

  • Communicate effectively in person, by telephone, or by using telecommunications equipment.  

  • Enter and locate information on computer.  

  • Safely operates a motor vehicle.  



Additional Information

Benefits:   

  • Paid vacation and holidays for Full Time teammates   

  • 401k eligibility immediately upon hire 

  • Direct Deposit 

  • Employee Discounts 

  • Healthcare, Vision, and Dental for Full time teammates   

  • Employee Access Perks 

  • Career Advancement Opportunities  

Your next Destination

Growth Opportunity:

At Monro we’re committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities. Our teammates receive on-the-job training, company sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.

Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

We have other current jobs related to this field that you can find below

  • Automotive Guest Sales Specialist

    2 weeks ago

    West Lafayette, United States Car-X Tire & Auto Full time

    Job DescriptionJob DescriptionCompany DescriptionMonro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach.  Headquartered in our...

  • Automotive Guest Sales Specialist

    3 days ago

    West Lafayette, United States Car-X Tire & Auto Full time

    Job DescriptionJob DescriptionCompany DescriptionMonro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach.  Headquartered in our...

  • Automotive Guest Sales Specialist

    1 month ago

    Lafayette, United States Tire Barn Warehouse Full time

    Job Description Guest Sales Specialist The Guest Care Specialist role is full time or part-time and is an hourly position based upon needs of the business. The Guest Care Specialist is a key holder for the store and serves as the manager on duty (MOD) in the absence of the Store Manager, or when demand requires it. The Guest Care Specialist is expected to...

  • Automotive Guest Sales Specialist

    4 weeks ago

    Lafayette, United States Tire Barn Warehouse Full time

    Job Description Guest Sales Specialist The Guest Care Specialist role is full time or part-time and is an hourly position based upon needs of the business. The Guest Care Specialist is a key holder for the store and serves as the manager on duty (MOD) in the absence of the Store Manager, or when demand requires it. The Guest Care Specialist is expected to...

  • Automotive Guest Sales Specialist

    3 weeks ago

    Lafayette, United States Car-X Tire & Auto Full time

    Job Description Guest Sales Specialist The Guest Care Specialist role is full time or part-time and is an hourly position based upon needs of the business. The Guest Care Specialist is a key holder for the store and serves as the manager on duty (MOD) in the absence of the Store Manager, or when demand requires it. The Guest Care Specialist is...

  • Automotive Guest Sales Specialist

    2 weeks ago

    Lafayette, United States Car-X Tire & Auto Full time

    Job DescriptionJob DescriptionCompany DescriptionMonro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach.  Headquartered in our...

  • Automotive Guest Sales Specialist

    3 days ago

    Lafayette, United States Car-X Tire & Auto Full time

    Job DescriptionJob DescriptionCompany DescriptionMonro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach.  Headquartered in our...

  • Automotive Guest Sales Specialist

    4 weeks ago

    Lafayette, United States Tire Barn Warehouse Full time

    Job DescriptionJob DescriptionCompany DescriptionMonro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach.  Headquartered in our...

  • Respiratory Clinical Sales Specialist

    4 weeks ago

    Lafayette, United States Sales Openings Full time

    Job DescriptionJob DescriptionDescription:If you have compassion and the passion for helping others, then we want you to join our growing team! Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry.Let’s start with what’s important to you. The...

  • Sales & Guest Service Associate

    4 weeks ago

    Lafayette, United States EWC Staffing LLC Full time

    Job DescriptionJob DescriptionEuropean Wax Center is looking for talented, passionate and enthusiastic individuals to join our front desk team. As a Sales and Guest Service associate, you will be the face of our brand and committed to delivering exceptional customer service, educating our guests on the benefits of waxing, and demonstrating our award-winning...

  • Guest Experience Specialist

    2 weeks ago

    West Bloomfield, United States VO Spa One LLC Full time

    Look Great and Feel AMAZING!! V/O Med Spa West Bloomfield is looking for a amazing addition to our team! If you have a love for beauty and an infectious personality then being a Guest Experience Specialist at V/O is the place you want to be! The Guest Experience Specialist is responsible for ensuring that the guest has an exceptional experience from the...

  • Guest Experience Specialist

    4 weeks ago

    West Bloomfield, United States VO Spa One LLC Full time

    Job DescriptionJob DescriptionLook Great and Feel AMAZING!!V/O Med Spa West Bloomfield is looking for a amazing addition to our team! If you have a love for beauty and an infectious personality then being a Guest Experience Specialist at V/O is the place you want to be!The Guest Experience Specialist is responsible for ensuring that the guest has an...

  • Guest Experience Specialist

    3 weeks ago

    West Bloomfield, United States VO Spa One LLC Full time

    Look Great and Feel AMAZING!!V/O Med Spa West Bloomfield is looking for a amazing addition to our team! If you have a love for beauty and an infectious personality then being a Guest Experience Specialist at V/O is the place you want to be!The Guest Experience Specialist is responsible for ensuring that the guest has an exceptional experience from the moment...

  • Guest Experience Specialist

    2 weeks ago

    West Valley City, United States Petco Full time

    **Guest Experience Specialist (Sales Associate)** Category: Stores Location: 390 EAST 525 NORTH, Harrisville , UT 84404 Schedule: Part_time C ome work at a place where innovation and teamwork come together to support the most exciting missions in the world! What you'll do: Provide optimal guest experience services. Assist guests in the proper selection...

  • Sales Training Specialist

    2 weeks ago

    Lafayette, United States Elara Caring Full time

    Description : Sales Training Specialist The Sales Training Specialist is responsible for the development and coaching of the sales team for Elara Caring. This position directly influences the training programs by the development, delivery, and collaboration for both new hires and existing staff. The Sales Training Specialist works directly with the...

  • Guest Services Specialist I

    1 month ago

    West Columbia, United States Lexington Medical Center Full time

    Serves as a liaison between patients and families and the organization in the facilitating or negotiating of positive outcomes and solutions to needs or concerns. Responds to the patient, family, staff and community in determining and providing for t Guest Service, Specialist, Guest, Healthcare, Patient

  • Recwell Gaming Lab Specialist

    4 weeks ago

    West Lafayette, United States Purdue University Full time

    **Job Description**: **Req Id**:31912**Job Title**:RecWell Gaming Lab Specialist - Student ServiceJob Summary The primary role of the Alienware Purdue Gaming Lab Specialist position is responsible for operating the daily functions of the Alienware Purdue Gaming Lab (APGL). They must be knowledgeable of all policies and procedures within the workstations and...

  • ToGo Specialist

    3 days ago

    Lafayette, United States Bon Temps Grill Full time

    We are looking for a guest-focused To-Go Specialist to join our team! You will assist the Host Team in welcoming guests, in person and over the phone, making them feel at home by seating them in the restaurant, or taking and placing orders for them to enjoy at home, to ensure they enjoy an exceptional dining experience. You are a natural people person who...

  • Sales Support Specialist

    6 days ago

    West Hollywood, United States Cypress HCM Full time

    Sales Support Specialist Overview:The Sales Coordinator supports the Media Sales team. The Coordinator interacts daily with the Sales Director and Account Executives to ensure sales meeting planning, follow up items, sales materials and sales coordination with the other regions is in order, including all administrative needs.Responsibilities:Heavy Excel...

  • Sales Support Specialist

    6 days ago

    West Hollywood, United States Cypress HCM Full time

    Sales Support Specialist Overview:The Sales Coordinator supports the Media Sales team. The Coordinator interacts daily with the Sales Director and Account Executives to ensure sales meeting planning, follow up items, sales materials and sales coordination with the other regions is in order, including all administrative needs.Responsibilities:Heavy Excel...