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Recwell Gaming Lab Specialist

4 months ago


West Lafayette, United States Purdue University Full time

**Job Description**:
**Req Id**:31912**Job Title**:RecWell Gaming Lab Specialist - Student ServiceJob Summary

The primary role of the Alienware Purdue Gaming Lab Specialist position is responsible for operating the daily functions of the Alienware Purdue Gaming Lab (APGL). They must be knowledgeable of all policies and procedures within the workstations and within the lab. They demonstrate what it means to be proactive and attentive to facility and patron needs, while providing and maintaining the highest level of customer service. The goal of this position is to give students valuable real-world experience in a supportive environment. The APGL Specialist position should work at least 8 hours per week during the semester. Those hours may be worked in any combination, at the discretion of the direct supervisor. The APGL Specialist position must be reliable, organized, responsible, and flexible. They must also be ambitious, detail-oriented, creative, and driven.
Position Responsibilities

**Position Responsibilities**
- Work effectively and collaborate with co-workers to serve patron needs
- Ensure all APGL policies and procedures are enforced
- Learn and use the current software systems, Fusion & GG
- Demonstrate proficiency in the day-to-day operations of the Check-in desk including selling memberships, directing merchandise sales, and providing exemplary customer service to members and guests
- Maintain a safe environment by actively controlling access of the APGL and verifying member status for facility use
- Have basic knowledge and understanding of all Emergency Action Plan scenarios
- Other duties as assigned

**Responsibilities**:
**Prerequisite(s)**
- Foundational understanding of gaming and/or esports to troubleshoot issues and connect with members
- Punctuality and ability to attend mandatory meetings/trainings

**Qualifications**
- Must be actively enrolled at Purdue University or Purdue Global
- Ability to maintain confidential information
- Strong interpersonal and communication skills, both verbal and written
- Flexible and dependable with a strong attention to detail
- Problem solving, logic and reasoning skills
- Customer service oriented
- Ability to multi-task and work within deadlines
- Ability to work independently and with a team
- Be timely and organized

**Education**
- 0

**Experience**
- 0

**FLSA Status**
- Non-Exempt

**Posting Start Date**:6/5/24