Dental Practice Manager

BDG Dental Service's focus is on YOU. At BDG Dental Service's we give YOU an opportunity to become successful in your career.

We focus on Career Progression, Communication, Customer Service and leadership skills so you can serve your patients better with BDG Dental Services' comprehensive “Life Time Dental Care” philosophy.

Benefits Include:

Medical Insurance
Vision Insurance
Dental Benefits
401 K
Paid Time
Nevada Paid Leave
Off Holiday Pay
Strong Business Support Team
Continued Education
On-going Training
Company Event
Community Outreach
Career Progression Opportunities

The Position: 

JOB TITLE: Dental Practice Manager

REPORTS TO: Director of Dental Operations 

FLSA STATUS: Exempt

Position Summary

Under general supervision, the Dental Practice Area Manager contributes to the success of assigned dental offices by supporting the strategic planning and implementation of operational and administrative responsibilities dedicated to achieving patient satisfaction and dentist and staff engagement. The Dental Practice Area Manager Team is key to leading, teaching, and interacting with staff to embody the company's mission, vision, policies, and protocols. This position is a full-time position.

Manager Expectation

• Model and apply standards that promote continuity, branding and consistency across the organization
  and are in alignment with mission, vision, and values of the Company
• Support key organizational initiatives through participation and leadership roles in committees and
  work groups
• Manage staff to achieve excellent patient service and financial goals.
• Is disciplined in building a talented staff.
• Model highly professional behavior and actions including confidential employee information.

Supervision

This position has supervisory responsibility of assigned staff. Fulfills supervisory responsibilities in
accordance with policies and applicable laws. Consults with Human Resources, as necessary.

Duties and Responsibilities
The duties and responsibilities listed below are essential to the employee's position.
BDG Teammates will support compliance-related items by:

• Following internal procedures and external regulations.
• Bringing compliance issues to the attention of management.
• Successfully completing regulatory training requirements periodically.
• Working collaboratively in all facets of position to meet position requirements and support
  Company goals.
• Maintain confidentiality of information.

BDG Teammates will support the Company's vision and role model the core values and behaviors by:

• Cultivating a positive work environment.
• Being efficient with time at work.
• Communicating effectively with patients and visitors as well as BDG management and staff.
• Being flexible.
• Maintain integrity in all conversations and actions. Consistently reports to work on time prepared to perform duties of position.
  

Practice Management Operations

Support the Director of Dental Operations with the implementation, monitoring, and achievement of
company initiatives to improve quality, cost-effective dental care that results in “life-long” dental care and
positive interactions with BDG Dental offices.

Provide leadership and mentoring to direct reports to ensure an excellent patient experience and staff
engagement. Encourages professional growth and provides feedback regularly.

With staff, foster a BDG culture that encourages staff and instills a desire to excel.

In collaboration with the other Dental Practice Area Managers and Clinical Operations Manager, ensures
that operations result in safety and effectiveness of the treatments and satisfied patients.

Resolves patient relations problems or answers questions, in person, email or via the telephone to ensure
patient satisfaction.

• Requires compiling, organizing, and reviewing information and using established guidelines or
  procedures to determine the appropriate course of action in daily work situations.
• May require research and analysis to determine the appropriate approach to a complex situation.
• May consult with Supervisor, when necessary.

Handle emergency situations by following established policies and procedures.

Observes huddles, team meetings and training workshops. At times, may be asked to take a lead role.
Will be assigned a dental operations responsibility as part of the team.

Understands all roles in the dental office.

Dental Office Growth

Establish and maintain positive working relationships with patients and the community in order to ensure
satisfaction new or repeat patients or referrals.

Monitor key performance indicators to evaluate attainment of assigned office's goals. Monitors and
analyzes daily, weekly, and monthly office reports to proactively make changes to the individual dental
office schedules, provide guidance to dental providers and to hold team members accountable to
reaching office/company goals.

Human Resources

Hires, trains, develops, and appraises staff effectively. Provides timely and accurate coaching and
performance evaluations through our performance management system including documentation of all
verbal interactions with employees. Using Core Values, takes corrective action as necessary and in
accordance with company policy and documents thoroughly. Provides on-time delivery and follow-up
regarding other Human Resource requirements for all staff.

Balances team and individual responsibilities. Exhibits objectivity and openness to others' views.
Contributes to building a positive team spirit. Ability to build morale and group commitments to BDG's goals and objectives. Supports everyone's efforts to succeed. Recognizes accomplishments of employees.

Handles all aspects of staff scheduling including but not limited to weekly schedules, call outs, and late in
notifications. Refers all medical related notifications to HR Department as directed.

Other Responsibilities

Adhere to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient's records.
Conform with all safety rules and use all appropriate safety equipment.

Performs all other related duties, as assigned. May be requested to assist with special projects from time
to time.

Minimum Qualifications (Industry, Work Experience and/or Education)
High School Diploma or GED required. Associates degree is preferred. Bachelor's Degree (business, marketing, or related field) desirable. Minimum of 3 years of multi-dental practice management or 5+ years of single dental practice management is required.

Computer Skills
Microsoft windows environment with Microsoft365 to include formatting and production of word
processing documents, spreadsheets, presentations, email and calendars, and reports. Ability to use
tools for video conferencing, as needed. Experience with Dental Practice Management Software is
required, Dentrix Enterprise experience is desirable.

License, Registration, or Certifications
Position may require travel within the State; thus, reliable transportation is required. If using personal
vehicle, must have appropriate driver's license and insurance coverage.
Success Factors – Personal characteristics that contribute to an individual's ability to excel on the job
(not a guarantee).

• Relies on experience and judgment to plan and accomplish goals. 
• Ability to read and comprehend advanced instructions, operating manuals, correspondence, and
  memos.
• Should be patient-service driven. Position requires demonstrated poise, tact, and diplomacy along
  with the ability to handle sensitive and confidential situations.
• Self-starter with the ability to effectively manage change.
• Excellent troubleshooting and problem-solving skills.
• Excellent customer service skills.
• Must be a team player with the ability to collaborate with others throughout the organization.
• Ability to read, write, analyze, and interpret policies, procedures, and regulations.
• Ability to effectively present information and respond to questions from management and staff.
• Must have high level of interpersonal skills to handle sensitive and confidential situations. Position
  requires demonstrated poise, tact, and diplomacy. Works effectively and relates well with others
  including management and individuals inside and outside of the company.
• Strong attention to detail and well organized.
• Maintain confidentiality of information.

Other
Regular in-office attendance and in-person interaction with staff and the public is required. Additional
hours including weekends may be required on a regular basis to fulfill duties of position. At times,
individual must be able to work in a fast-paced environment with ability to manage and prioritize multiple,
competing tasks and demands and to seek supervisory assistance as appropriate.

This is an on-site position, rotating through assigned offices Monday through Friday and working during
normal business hours.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions. While performing the duties of this
job, the employee is regularly required to talk and hear. The employee regularly is required to stand, walk,
sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. The
Employee occasionally lifts and/or moves up to forty pounds. Specific vision abilities required by this job
include close vision, ability to adjust focus, and manual dexterity in combination with eye/hand
coordination. Specific auditory abilities required by this job include the ability to accurately hear
information conveyed by telephone and ability to work in environment with ambient noise. Work
environment is subject to interruptions, varying and unpredictable situations and time pressures related to
multiple tasks. It also requires regular use of computer keyboard and monitor. There is extensive
repetitive motion in using hands/wrists. Work is normally performed inside. There is exposure to
chemicals and cleaning supplies.

OSHA Category
Category III: Position does not entail predictable or unpredictable exposure to blood.
The above statements are intended to describe the general nature and level of work performed by people
assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties and
skills required of personnel so classified. Other functions may be assigned, and management retains the
right to add or change the duties at any time. Advanced notice may not always be possible.

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