Front Office Support

2 weeks ago


Crystal Lake, United States Glass America Full time

Job Description:

Glass America

Customer Service Rep / Admin Support

Crystal Lake, IL

Glass America continues to grow We are a respected leader in the auto glass industry and seeking career-oriented team members that want to work for a financially stable company. Glass America truly believes "our employees are our greatest asset".

Why us?

Full-time position

Tremendous opportunity for advancement

Eligible for Benefits on DAY ONE

As a Shop Customer Service Representative (CSR), you will provide effective and outstanding service to all customers, answer inbound calls from prospective customers to prepare and present quotes. You may be asked to provide additional assistance to our parts and dispatching teams to order automotive parts and assist with other operational needs.

Responsibilities

Professionally handle customer sales calls and general inquiries

Effectively communicate with Mobile Glass Technicians in the field

Document and update customer records based on interactions

Take the necessary actions to meet daily/weekly/monthly goals and objectives.

Provide daily assistance to dispatching/parts team

Qualifications

Ability to handle a high volume of phone calls and emails

Strong computer knowledge and data entry skills

Ability to work some Saturdays and work overtime as necessary

Auto Parts and/or Dispatcher experience is highly desirable

Ability to understand and manage inventory concepts, profit and loss statements


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