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Office Manager

4 months ago

Crystal Lake, United States United Dental Partners Full time

**JOB CONTENT / FUNCTION**

The Dental Office Manager is responsible for managing the daily operations of a dental office, ensuring that patients receive high-quality dental care in a welcoming and professional environment. This role involves overseeing administrative staff, maintaining financial records, and resolves patient matters and concerns.

**Location**:
First Smiles Dental and Braces 278 Memorial Drive Suite 100, Crystal Lake IL 60014

Pediatric Office

**DUTIES & RESPONSIBILITIES**
- Develops/maintains collaborative and professional relationships with all office team members to encourage a team effort in all clinical activities **Collaborate with Providers on nonclinical matters such as scheduling templates, office flow, patient experience, etc. ** Trains, supervises, motivates, leads, and works alongside all Front Desk personnel, supporting in Front Desk duties such as monitoring no-shows, scheduling patients, rescheduling patients, answering patient calls, reviewing treatment plans with patients, and collecting payment obligations **Leads and motivates the office to achieve our overall goal to deliver great patient experiences every day ** Coordinates trainings and professional development activities for the office **Facilitates office staff meetings to recognize team successes, communicate changes of policies and procedures, have performance discussions, and plan the day’s and week’s events ** Have one-on-one meetings with each team member regularly to set clear expectations on performance **Works with the Chief Marketing Officer to implement marketing strategies fit for the need of the office and community ** Maintains inventory of dental supplies, equipment, and medications, and orders new supplies as needed with dental assistants. **Monitors and ensures all systems used in the Office are operating effectively, and are consistently updated/maintained ** Develop and implement office policies and procedures to ensure compliance with regulatory requirements and ensure efficient and effective operation of the office. **Ensure that the office is compliant with all federal, state, and local regulations, including HIPAA regulations. ** Handle financial tasks, such as managing accounts receivable and payable, preparing financial reports, and managing the office budget. **Maintain accurate and up-to-date patient records, including dental history, medical history, and insurance information. ** Takes pride in resolving patient matters and provides feedback to team on any relevant matters **Maintains continued checks on physical properties, equipment, and security to ensure proper working conditions and maximum security ** Performs other duties as assigned

**JOB CONTENT**

Financial Perspective: Overall Office efficiency and effectiveness.

Patient Perspective: Self-directed professional with excellent communication skills to successfully work with patients to meet their needs.

Internal Perspective: Leads, directs and works with Front Desk and Assistants to ensure a smooth run operation. Works with Providers to ensure their schedules, notes, and support are first class. Works with all team members to build a supportive and collaborative environment.

External Perspective: Leads all aspects of UDP’s image in the community pride by offering great dental experiences.

Risk Perspective: Takes responsibility to monitor and manage risk according to the guidelines set by all applicable federal, state, and local laws and regulations.

Learning & Growth Perspective: Evaluates subordinate performance on a constant basis, and provides counselling and guidance as needed. Passionate about training team members to offer excellent support to patients. Identifies high performers to Regional Operations Manager as a tie into the promotion process.

**Compensation Package and Benefits**

We empower and support our people to achieve their maximum potential in the office and in their daily lives. As a team member, you’ll enjoy:

- Compensation that is competitive in our market and is commensurate with experience.
- Comprehensive Medical plans, with varying costs and coverage, for individuals and families. UDP pays on average 66% of the premium
- Dental Insurance with Orthodontia benefits and Vision Insurance.
- Plus Deep discounts on dental care in one of our offices, and the option to extend the benefit to your family or friends.
- Disability, Accident Coverage, and Life Insurance benefits for all eligible employees.
- 401(k) plan with generous company matching contributions.
- Pretax Flexible Spending Accounts for qualified medical expenses.
- Employee Assistance Program (EAP) which provides free and confidential help for mental health, financial issues, or other personal matters.
- Commuter Benefits for select positions.
- Supportive Paid Time Off and Holiday programs.

UDP123

Pay: $50,000.00 - $60,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Em