Guest Services Supervisor

2 weeks ago

Scottsdale, United States Great Wolf Lodge Full time

Pay: $19.25 per hour

At Great Wolf, the  Guest Services Supervisor  brings joy to families through active involvement in daily front desk and lodge operations. This leadership role is critical in executing on business requirements, supporting the guest services team, and interacting with guest and pack members to enhance their experience and maximize profitability.

Essential Duties & Responsibilities

Supervises daily front office operations to ensure successful execution of all lodge safety and service standards and completion of daily tasks and assignments Ensures daily success of check-in standards and operational efficiencies Provides coaching, encouragement, and recognition to pack members regularly Understands and champions Great Wolf policies and procedures, and collaborates with Department and Lodge leadership in performance management of the department and its Pack Members Responds to questions or guest concerns and escalates pack/guest feedback to leadership as appropriate Ensures the completion and proper communication/escalation of guest requests and other concerns to the appropriate department Understands and participates in scheduling of staff, execution of labor management and forecasting Conducts daily stand up meetings with Guest Service pack to prioritize the day and facilitates feedback from Pack Members Monitors performance of agents, providing real time feedback and coaching Ensures front desk, back of house areas, and luggage carts are clean, organized, and properly stocked for the daily operations; ensures safety standards are met Participates in recruitment and selection of talent for the guest service team Partners with department leaders to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPS Participates with Guest Services leadership in pack performance management including; employee reviews, corrective action, investigations, conflict resolution, etc. Maintains quality of operation by ensuring service excellence, ensuring adequate inventory levels, and operational equipment by troubleshooting, maintenance, and/or calling for repair Assists in developing, implementing, and monitoring programs ensuring a safe facility that complies with all appropriate regulations-Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs May also assist in supervising bell, valet and night audit and other roles as needed

Basic Qualifications & Skills

High School diploma or GED Minimum of 1 year prior experience Rooms Division/Front Desk Experience with Microsoft Office and general software systems; proficiency in Excel, Word and Outlook Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills Proficient in both written and spoken English Ability to work flexible schedule including nights, weekends, holidays as needed

Desired Qualifications & Traits

Associate's degree or higher in hospitality or related field Experience with Opera or similar system Previous hotel experience, preferably in a large family resort or hotel

Physical Requirements

Ability to lift 30lbs. Ability to stand/sit for long periods of time. Ability to bend, stretch and twist

  • Guest Services Supervisor

    4 weeks ago

    Scottsdale, Arizona, United States Great Wolf Resorts Full time

    Job DescriptionPay: $19.25 per hour At Great Wolf, the Guest Services Supervisor brings joy to families through active involvement in daily front desk and lodge operations. This leadership role is critical in executing on business requirements, supporting the guest services team, and interacting with guest and pack members to enhance their experience and...

  • guest services

    1 day ago

    Scottsdale, United States Extended Stay America Full time

    The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The position is responsible for assisting guests at all times, answering phones, and checkin Guest Service, Associate, Reservations, Insurance

  • Guest Service Attendant

    1 week ago

    Scottsdale, United States Troon Golf, L.L.C. Full time

    Troon North Golf Club is excited to announce the exceptional career opportunity of Guest Services Attendant. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service for our guests. PART-TIME POSITION! Key Responsibilities of the Guest Services Attendant: * Assists with the overall upkeep of Great...

  • Guest Services Attendant

    1 week ago

    Scottsdale, United States Troon Golf, L.L.C. Full time

    Terravita Golf Club is excited to announce the exceptional career opportunity of Guest Services Attendant. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service for our guests. Key Responsibilities of the Guest Services Attendant: * Greet Members and Guests upon arrival to the Club * Stage golf...

  • Outside Guest Service Attendant

    1 week ago

    Scottsdale, United States Troon Golf, L.L.C. Full time

    Troon Country Club is excited to announce the exceptional career opportunity of Outside Guest Services Attendant. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service for our guests. Key Responsibilities of the Outside Guest Services Attendant: * Assists with the overall upkeep of Great Shots.. *...

  • Spa Supervisor

    4 weeks ago

    Scottsdale, United States The Scott Resort & Spa Full time

    **_Be a part of the leadership team with La Vidorra Spa at The Scott Resort & Spa!_**: **Perks**: Medical / Dental / Vision / Hotel Discounts / Voluntary Products / 401k + Match / Pet insurance and more! **Summary of Position**: This position contributes to the success of La Vidorra Spa at The Scott Resort & Spa by serving as a supervisor to the spa team...

  • Front Office Supervisor

    3 weeks ago

    Scottsdale, United States Highgate Hotels Full time

    The Front Office Supervisor is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities Greet and welcome Office Supervisor, Office, Supervisor, Hotel, Operations, Business Services

  • Front Desk Supervisor

    4 days ago

    Scottsdale, United States Hyatt House Scottsdale Full time

    Description The Front Office Supervisor assists the Front Office Manager in directing the operations of the Front Desk staff to properly ensure prompt, efficient, and courteous service to guests, that all guests' needs are met during their stay and to deliver the highest levels of guest satisfaction. Responsibilities Essential Job Tasks: 1. Assists in the...

  • Front Desk Supervisor

    3 weeks ago

    Scottsdale, Arizona, United States The Scott Resort & Spa Full time

    Summary of Position:The Front Office Supervisor assists in management of daily Front Office operations by overseeing and supporting the Front office team. They are responsible for providing welcoming, friendly, efficient, resourceful and hospitable service at the front desk, including check in/out and guest resolutionEssential Functions:Supervise the...

  • Troon-The Clubs at St. James-Guest Service Attendant

    4 weeks ago

    Scottsdale, United States Troon International Full time

    ** Troon-The Clubs at St. James-Guest Service Attendant** **Job Category****:** Golf **Requisition Number****:** GUEST001251 Showing 1 location **Job Details** **Description** Troon-The Clubs at St. James in Southport, NC is excited to announce the exceptional career opportunity of full-time and/part-time Guest Services Attendant. Flexible hours! $200...

  • Taco Bell

    2 weeks ago

    Scottsdale, United States Seasoned Full time

    Taco Bell - 90th Street is currently hiring a full time or part time Restaurant Supervisor for our Scottsdale, AZ location. A Restaurant Supervisor should not only supervise their team but lead it to acheive their goals. A Restaurant Supervisor will assist in the planning and management at Taco Bell - 90th Street in order to achieve customer satisfaction,...

  • Taco Bell

    2 weeks ago

    Scottsdale, United States Seasoned Full time

    Taco Bell - Indian Bend is currently hiring a full time or part time Restaurant Supervisor for our Scottsdale, AZ location. A Restaurant Supervisor should not only supervise their team but lead it to acheive their goals. A Restaurant Supervisor will assist in the planning and management at Taco Bell - Indian Bend in order to achieve customer satisfaction,...

  • Taco Bell

    2 weeks ago

    Scottsdale, United States Seasoned Full time

    Taco Bell - 11072 N. Frank Lloyd Wright is currently hiring a full time or part time Restaurant Supervisor for our Scottsdale, AZ location. A Restaurant Supervisor should not only supervise their team but lead it to acheive their goals. A Restaurant Supervisor will assist in the planning and management at Taco Bell - 11072 N. Frank Lloyd Wright in order to...

  • Front Desk Supervisor

    2 weeks ago

    Scottsdale, United States Remington Full time

    Job Description What you will be doing Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators. Have complete understanding of Front Office staff's roles and duties and be able...

  • Front Desk Supervisor

    1 week ago

    Scottsdale, United States Hyatt House Scottsdale Full time

    Job DescriptionJob DescriptionThe Front Office Supervisor assists the Front Office Manager in directing the operations of the Front Desk staff to properly ensure prompt, efficient, and courteous service to guests, that all guests' needs are met during their stay and to deliver the highest levels of guest satisfaction.Responsibilities:Essential Job...

  • Guest Environment Expert

    5 days ago

    Scottsdale, United States Marriott International Full time

    Additional Information Housekeeper Job Number 23224227 Job Category Housekeeping & Laundry Location Residence Inn Scottsdale Salt River, 5351 North Pima Road, Scottsdale, Arizona, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs aren't just about giving guests a...

  • Taco Bell

    2 weeks ago

    Scottsdale, United States Taco Bell - Thomas Full time

    Taco Bell - Thomas is currently hiring a full time or part time Restaurant Supervisor for our Scottsdale, AZ location. A Restaurant Supervisor should not only supervise their team but lead it to acheive their goals. A Restaurant Supervisor will assist in the planning and management at Taco Bell - Thomas in order to achieve customer satisfaction, quality...

  • Front Desk Supervisor

    2 weeks ago

    Scottsdale, United States Remington Full time

    Job DescriptionWhat you will be doingEnsure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.Have complete understanding of Front Office staff's roles and duties and be able to...

  • Front Desk Supervisor

    2 weeks ago

    Scottsdale, United States Remington Full time

    Job DescriptionWhat you will be doingEnsure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.Have complete understanding of Front Office staff's roles and duties and be able to...

  • Taco Bell

    2 weeks ago

    Scottsdale, United States Taco Bell - Indian Bend Full time

    Taco Bell - Indian Bend is currently hiring a full time or part time Restaurant Supervisor for our Scottsdale, AZ location. A Restaurant Supervisor should not only supervise their team but lead it to acheive their goals. A Restaurant Supervisor will assist in the planning and management at Taco Bell - Indian Bend in order to achieve customer satisfaction,...