Guest Services Supervisor

Found in: beBee jobs US - 2 weeks ago

Scottsdale, Arizona, United States Great Wolf Resorts Full time
Job Description

Pay: $19.25 per hour

At Great Wolf, the Guest Services Supervisor brings joy to families through active involvement in daily front desk and lodge operations. This leadership role is critical in executing on business requirements, supporting the guest services team, and interacting with guest and pack members to enhance their experience and maximize profitability.

Essential Duties & Responsibilities
  • Supervises daily front office operations to ensure successful execution of all lodge safety and service standards and completion of daily tasks and assignments
  • Ensures daily success of check-in standards and operational efficiencies
  • Provides coaching, encouragement, and recognition to pack members regularly
  • Understands and champions Great Wolf policies and procedures, and collaborates with Department and Lodge leadership in performance management of the department and its Pack Members
  • Responds to questions or guest concerns and escalates pack/guest feedback to leadership as appropriate
  • Ensures the completion and proper communication/escalation of guest requests and other concerns to the appropriate department
  • Understands and participates in scheduling of staff, execution of labor management and forecasting
  • Conducts daily stand up meetings with Guest Service pack to prioritize the day and facilitates feedback from Pack Members
  • Monitors performance of agents, providing real time feedback and coaching
  • Ensures front desk, back of house areas, and luggage carts are clean, organized, and properly stocked for the daily operations; ensures safety standards are met
  • Participates in recruitment and selection of talent for the guest service team
  • Partners with department leaders to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPS
  • Participates with Guest Services leadership in pack performance management including; employee reviews, corrective action, investigations, conflict resolution, etc.
  • Maintains quality of operation by ensuring service excellence, ensuring adequate inventory levels, and operational equipment by troubleshooting, maintenance, and/or calling for repair
  • Assists in developing, implementing, and monitoring programs ensuring a safe facility that complies with all appropriate regulations-Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs
  • May also assist in supervising bell, valet and night audit and other roles as needed
Basic Qualifications & Skills
  • High School diploma or GED
  • Minimum of 1 year prior experience Rooms Division/Front Desk
  • Experience with Microsoft Office and general software systems; proficiency in Excel, Word and Outlook
  • Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills
  • Proficient in both written and spoken English
  • Ability to work flexible schedule including nights, weekends, holidays as needed
Desired Qualifications & Traits
  • Associate's degree or higher in hospitality or related field
  • Experience with Opera or similar system
  • Previous hotel experience, preferably in a large family resort or hotel
Physical Requirements
  • Ability to lift 30lbs.
  • Ability to stand/sit for long periods of time.
  • Ability to bend, stretch and twist
Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you

  • Front Desk Supervisor

    Found in: beBee jobs US - 1 week ago

    Scottsdale, Arizona, United States The Scott Resort & Spa Full time

    Summary of Position:The Front Office Supervisor assists in management of daily Front Office operations by overseeing and supporting the Front office team. They are responsible for providing welcoming, friendly, efficient, resourceful and hospitable service at the front desk, including check in/out and guest resolutionEssential Functions:Supervise the...

  • Guest Experience Expert

    Found in: beBee jobs US - 1 week ago

    Scottsdale, Arizona, United States The Westin Kierland Villas Full time

    Additional Information Full Time, Pay: $20.00/hourJob Number Job Category Rooms & Guest Services OperationsLocation Kierland Villas WS, 15620 North Clubgate Dr, Scottsdale, Arizona, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren't just about giving guests a smooth check-in...

  • Spa Concierge

    Found in: beBee jobs US - 1 week ago

    Scottsdale, Arizona, United States W Scottsdale Full time

    Job Number Job Category SpaLocation W Scottsdale, 7277 East Camelback Road, Scottsdale, Arizona, United States VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummarySchedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services....

  • Spa Concierge

    Found in: beBee jobs US - 3 days ago

    Scottsdale, Arizona, United States The Westin Kierland Resort & Spa Full time

    Additional Information Part Time, Pay: $19.50/hourJob Number Job Category SpaLocation The Westin Kierland Resort & Spa, 6902 East Greenway Parkway, Scottsdale, Arizona, United States VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummarySchedule services for individuals and large groups using spa/salon...

  • Event Technical Supervisor, Audio Visual

    Found in: beBee jobs US - 6 days ago

    Scottsdale, Arizona, United States Encore Event Technologies Full time

    Position OverviewThe Technical Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Technical Supervisor directly leads the technical team to ensure operational efficiencies and customer satisfaction. This role may also participate in location administrative duties in support of onsite operations and for...

  • Pool Attendant

    Found in: beBee jobs US - 1 week ago

    Scottsdale, Arizona, United States The Canal Club Full time

    Summary of Position:The Scott Resort & Spa along with the Canal Club is looking for a candidate that can delivery a HEARTfelt experience BEyond Expecations as a Pool Attendant. This position requires an energetic individual. As a Pool Attendant, employees should maintain the established standards of performance, service, hospitality, cleanliness and safety...

  • Auto Liability Supervisor

    Found in: beBee jobs US - 2 weeks ago

    Scottsdale, Arizona, United States TheBest Claims Solutions Full time

    Our client, who is a National Insurance Company, is looking for an Auto Liability Supervisor for their Scottsdale office. This employee will be able to work remotely after a training period.Required Qualifications:3+ Years of experience supervising auto liability adjusters handling from inception to closeAbility to follow company best practices and provide a...

  • Front Desk Agent

    Found in: beBee jobs US - 1 week ago

    Scottsdale, Arizona, United States The Scott Resort & Spa Full time

    Summary of Position:The Front Office Agent is responsible for providing welcoming, friendly, efficient, resourceful and hospitable service at the front desk, including check in, check out and guest resolution.Essential Functions:Complete the registration process by inputting and retrieving information from a computer/property management system, confirming...

  • Front Desk

    Found in: beBee jobs US - 6 days ago

    Scottsdale, Arizona, United States Residence Inn Scottsdale Salt River Full time

    Additional Information Overnight Shift, Part Time, Pay: $20.60/hourJob Number Job Category Finance & AccountingLocation Residence Inn Scottsdale Salt River, 5351 North Pima Road, Scottsdale, Arizona, United States VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryCheck figures, postings, and documents...

  • Housekeeper

    Found in: beBee jobs US - 1 week ago

    Scottsdale, Arizona, United States The Westin Kierland Resort & Spa Full time

    Additional Information Full Time, Pay: $19.50/hourJob Number Job Category Housekeeping & LaundryLocation The Westin Kierland Resort & Spa, 6902 East Greenway Parkway, Scottsdale, Arizona, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryRespond promptly to requests from guests and other...

  • Housekeeper

    Found in: beBee jobs US - 2 weeks ago

    Scottsdale, Arizona, United States The Westin Kierland Villas Full time

    Additional Information Full Time & Part Time, Pay: $19.50/hourJob Number Job Category Housekeeping & LaundryLocation Kierland Villas WS, 15620 North Clubgate Dr, Scottsdale, Arizona, United States VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryRespond promptly to requests from guests and other...

  • Recreation Attendant

    Found in: beBee jobs US - 1 week ago

    Scottsdale, Arizona, United States The Westin Kierland Resort & Spa Full time

    Additional Information Part Time, Pay: $17.50/hourJob Number Job Category Golf, Fitness, & EntertainmentLocation The Westin Kierland Resort & Spa, 6902 East Greenway Parkway, Scottsdale, Arizona, United States VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryEncourage, recruit, register, and schedule...

  • Server

    Found in: beBee jobs US - 2 weeks ago

    Scottsdale, Arizona, United States The Westin Kierland Resort & Spa Full time

    Additional Information Faro & Brag, Full Time, PM Shift, Pay: $11.35/hour plus tipsJob Number Job Category Food and Beverage & CulinaryLocation The Westin Kierland Resort & Spa, 6902 East Greenway Parkway, Scottsdale, Arizona, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryServe food...

  • Pool Complex Server

    Found in: beBee jobs US - 1 week ago

    Scottsdale, Arizona, United States The Westin Kierland Resort & Spa Full time

    Additional Information Part Time, Pay: $11.35/hour plus tipsJob Number Job Category Food and Beverage & CulinaryLocation The Westin Kierland Resort & Spa, 6902 East Greenway Parkway, Scottsdale, Arizona, United States VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryServe food courses and alcoholic...

  • Night Auditor

    Found in: beBee jobs US - 3 weeks ago

    Scottsdale, Arizona, United States Courtyard Scottsdale Old Town Full time

    Additional Information Full time, Monday - Friday, Overnight Shift (11pm - 7am), Experience RequiredJob Number Job Category Finance & AccountingLocation Courtyard Scottsdale Old Town, 3311 North Scottsdale Road, Scottsdale, Arizona, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryCheck...

  • Rooms Preventative Maintenance

    Found in: beBee jobs US - 3 weeks ago

    Scottsdale, Arizona, United States W Scottsdale Full time

    Job Number Job Category Engineering & FacilitiesLocation W Scottsdale, 7277 East Camelback Road, Scottsdale, Arizona, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryPerform scheduled preventative maintenance in guest rooms, (CARE, RPM, GCPM), meeting rooms, and/or public spaces as...

  • Pool Bartender

    Found in: beBee jobs US - 2 weeks ago

    Scottsdale, Arizona, United States The Canal Club Full time

    Summary of Position:The Pool Bartender is responsible for creating specialty drinks and beverages, as well as selling food items at the pool bar to guests in a friendly and courteous manner resulting in a heartfelt experience of genuine hospitality. Must be available weekends.Essential Functions: Set up work area, prep/set up beverage and food items, restock...

  • Sales Administrative Assistant

    Found in: beBee jobs US - 1 week ago

    Scottsdale, Arizona, United States The Westin Kierland Resort & Spa Full time

    Additional Information Full Time, Pay: $20.50/hourJob Number Job Category AdministrativeLocation The Westin Kierland Resort & Spa, 6902 East Greenway Parkway, Scottsdale, Arizona, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryEnter and retrieve information contained in computer...

  • Server/Runner|Part-time|Salt River Field

    Found in: beBee jobs US - 1 week ago

    Scottsdale, Arizona, United States teamworkonline Full time

    OverviewThe Catering Server/Runner is responsible for the set-up, service and clean-up of premium suites & party deck caterings during Spring Training games (and other events as needed).These positions are part time and temporary. Shifts will run from end of February until the end of March for the Spring Training season, including nights & weekends.This role...

  • Grounds Attendant

    Found in: beBee jobs US - 1 week ago

    Scottsdale, Arizona, United States Hotel Adeline Full time

    Job SummaryInformación disponible en español a continuación.The House Attendant responsibilities include cleaning and maintaining the appearance of the public areas of the hotel. Responsibilities might include (as dictated by hotel vertical): deep cleaning of assigned areas setting-up and maintaining complimentary hotel lobby functions including the...