Client Services Representative II- Small Business- Bilingual Spanish- 1st Shift
3 days ago
Description
:This job is responsible for resolving routine client requests through calls, chats, or emails in an inbound contact center environment. Key responsibilities include working in a challenging environment, ensuring accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience. Job expectations include providing seamless service delivery by answering client questions, resolving problems, providing appropriate account maintenance, and looking for opportunities to deepen relationships through digital solutions.
Responsibilities:
Identifies client needs and recommends solutions when fraud has been identified Records data captured during client interactions accurately Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy Complies with industry regulations, bank procedures, integrity levels of the department's system, and financial controlsRequired Qualifications:
Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients’ financial lives Fully understands how life events can impact a client’s financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions Commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule Dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays Communicates effectively and confidently with all clients to make their financial lives better Ability to engage with clients - begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport, and handle objections Comfortable receiving ongoing performance feedback and coaching Ability to learn and adapt to new information and technology platforms Minimum of an intermediate level of proficiency with computers and current technology Has 1+ years of customer/client service experience, including experience handling difficult client situationsBilingual Spanish required - Successful completion of the language assessment
Desired Qualifications:
Skills:
Attention to Detail Customer Service Management Customer and Client Focus Issue Management Active Listening Adaptability Client Solutions Advisory Data Collection and Entry Problem Solving Account Management Analytical Thinking Client Experience Branding Fraud ManagementMinimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
Shift:
1st shift (United States of America)Hours Per Week:
40-
Rio Rancho, New Mexico, United States Bank of America Full timeJob Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our...
-
Rio Rancho, New Mexico, United States Bank of America Full timeJob Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our...
-
Rio Rancho, United States Bank of America Full timeDescription : This job is responsible for resolving routine client requests through calls, chats, or emails in an inbound contact center environment. Key responsibilities include working in a challenging environment, ensuring accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client...
-
Rio Rancho, United States Bank of America Full timeDescription : This job is responsible for resolving routine client requests through calls, chats, or emails in an inbound contact center environment. Key responsibilities include working in a challenging environment, ensuring accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client...
-
Bilingual Sales Representative
3 weeks ago
Rio Rancho, United States Gabe Ortega State Farm Agency Full timeJob DescriptionJob Description Gabe Ortega - State Farm Agency, located in Rio Rancho, NM has an immediate opening for a full-time Sales Representative. Insurance experience is not required as we will train the right person. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with...
-
Client Services Representative II
2 months ago
Rio Rancho, United States Bank of America Corporation Full timeJob Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for...
-
Client Services Representative II
3 weeks ago
Rio Rancho, United States Bank of America Corporation Full timeJob Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for...
-
Bilingual Front Office
3 weeks ago
Rio Rancho, United States Gabe Ortega State Farm Agency Full timeJob DescriptionJob Description Gabe Ortega - State Farm Agency, located in Rio Rancho, NM is currently looking for a talented, caring, professional to join our team as a full-time, Bilingual (Spanish/English) Customer Service Representative. This is a position focused on Customer Service for a well-established State Farm Agent. Insurance experience is not...
-
Client Services Representative II
2 months ago
Rio Rancho, United States The Bank of America Corporation Full timeAt Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders Client Service, Representative, Solutions Advisor, Client, Retail, Banking
-
Remote Inbound Sales Representative
1 month ago
Rio Rancho, United States S&P Data Full timeWho We Are: The Job: As a Bilingual Inbound Warranty Sales Associate (Spanish/English) you will interact with customers who have recently purchased an appliance and are looking to add an extended warranty. You’ll be: Answering incoming calls, building rapport, and creating a great customer experience by asking probing questions and actively...
-
Entry Level Client Service Representative
1 week ago
Rio Rancho, New Mexico, United States PLP Albuquerque Full timeJob DescriptionJob DescriptionWe value our partnered clients and share their vision of growth. Our success in creating these long-lasting promising business relationships is due to our dedicated Client Service and Customer Service Team. Their determined efforts in providing our clients with excellent customer service has overall improved the quality of our...
-
Bilingual Customer Service Representative
5 days ago
Rancho Cordova, United States Amerit Consulting Full timeCLIENT OVERVIEW:Our client, a US Fortune 1,000 company and a major process services provider to Government Health and Human Services agencies, seeks an accomplished Bilingual Customer Service Representative for a fully remote role.JOB OVERVIEW:JOB TITLE: Bilingual Customer Service RepresentativeJOB DURATION: 6-12 Months with possible temp-to-hire. JOB...
-
Bilingual Customer Service Representative
4 weeks ago
Rancho Cordova, United States Amerit Consulting Full timeCLIENT OVERVIEW:Our client, a US Fortune 1,000 company and a major process services provider to Government Health and Human Services agencies, seeks an accomplished Bilingual Customer Service Representative for a fully remote role.JOB OVERVIEW:JOB TITLE: Bilingual Customer Service RepresentativeJOB DURATION: 6-12 Months with possible temp-to-hire. JOB...
-
Bilingual Customer Service Representative
4 weeks ago
Rancho Cordova, United States Amerit Consulting Full timeCLIENT OVERVIEW:Our client, a US Fortune 1,000 company and a major process services provider to Government Health and Human Services agencies, seeks an accomplished Bilingual Customer Service Representative for a fully remote role.JOB OVERVIEW:JOB TITLE: Bilingual Customer Service RepresentativeJOB DURATION: 6-12 Months with possible temp-to-hire. JOB...
-
Bilingual Customer Service Representative
3 weeks ago
Rancho Cordova, United States Amerit Consulting Full timeCLIENT OVERVIEW:Our client, a US Fortune 1,000 company and a major process services provider to Government Health and Human Services agencies, seeks an accomplished Bilingual Customer Service Representative for a fully remote role.JOB OVERVIEW:JOB TITLE: Bilingual Customer Service RepresentativeJOB DURATION: 6-12 Months with possible temp-to-hire. JOB...
-
Bilingual Customer Service Representative
3 weeks ago
Rancho Cordova, United States Amerit Consulting Full timeCLIENT OVERVIEW:Our client, a US Fortune 1,000 company and a major process services provider to Government Health and Human Services agencies, seeks an accomplished Bilingual Customer Service Representative for a fully remote role.JOB OVERVIEW:JOB TITLE: Bilingual Customer Service RepresentativeJOB DURATION: 6-12 Months with possible temp-to-hire. JOB...
-
Entry Level Client Service Representative
1 week ago
Rio Rancho, United States PLP Albuquerque Full timeWe value our partnered clients and share their vision of growth. Our success in creating these long-lasting promising business relationships is due to our dedicated Client Service and Customer Service Team. Their determined efforts in providing our clients with excellent customer service has overall improved the quality of our client relations. With our...
-
Entry Level Client Service Representative
1 week ago
Rio Rancho, United States PLP Albuquerque Full timeWe value our partnered clients and share their vision of growth. Our success in creating these long-lasting promising business relationships is due to our dedicated Client Service and Customer Service Team. Their determined efforts in providing our clients with excellent customer service has overall improved the quality of our client relations. With our...
-
Bilingual RN
3 weeks ago
Rio Rancho, United States University of New Mexico Full timeDepartment: SRMC-Med Surg 1st Floor FTE: 0.05 Casual Pool (as needed) Shift: Days Position Summary:Work within the nursing process to provide direct nursing care to assigned patients consistent with clinical specialty (PCU/ICU/ED etc.), independent of patient location. Serve as a role model to promote a positive work environment and quality patient care....
-
Entry Level Client Service Representative
1 month ago
Rio Rancho, United States PLP Albuquerque Full timeJob DescriptionJob DescriptionWe value our partnered clients and share their vision of growth. Our success in creating these long-lasting promising business relationships is due to our dedicated Client Service and Customer Service Team. Their determined efforts in providing our clients with excellent customer service has overall improved the quality of our...
