National Assistance Center Contact Center Supervisor
1 month ago
General Dynamics Information Technology is providing critical support for citizens in our communities. We have opportunities for Customer Service Supervisors to support a team of contact center professionals as they provide citizens with vital information and assistance.
As a Customer Service Supervisor at General Dynamics, you will develop and hone your leadership skills as you:
Model high ethical and professional conduct Lead a team of call center representatives using proven coaching methods Maintain focus on client and operational goals while ensuring customer satisfaction Provide administrative support to assist with the management of day-to-day operations Identify business risks and opportunities through the analysis of information and results Promote positive work culture among team Set and achieve operational goals Continuously measure and evaluate processes Work to deliver continuous efficiencies and cost savings Drive best practice standards Develop presentations for client and leadership as needed Identify performance gaps and implement continuous service improvement Ensure high level of quality through monitoring and management Create, update, and maintain reporting as neededQUALIFICATIONS:
You MUST HAVE:
A High School Diploma; AND Five or more years of experience managing teams of five or more direct reports Five or more years of experience working with organizational functions and personnel Five or more years of experience working with call center software and programs Access to 10 Mbps of download speed and 1 Mbps of upload speed of dedicated internet bandwidth (Satellite provided Internet Service will not qualify) Ability to work remotely (from the comfort of your own home) in a quiet work environment free from distractions Flexible availability and willingness to work any shift as program operates 24/7 Residency within a 60-mile radius of following locations: El Paso (Texas residency required), Bossier City (Louisiana residency required), New Orleans (Louisiana residency required), Natchitoches (Louisiana residency required), Barbourville or Rensselaer US CitizenshipEven BETTER if you have:
Bachelor’s degree in business or a related field Call Center Management experience HIGHLY preferred Excellent business and analytical problem solving skills Strong communication skills Ability to work independently This position is not yet fundedWORK ENVIRONMENT:
Hybrid - Employees may be asked to work a minimum of Two days onsite per month.#GDITdisasterassistancejobs
#TSSCE
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