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National Assistance Contact Center Representative

4 months ago

Bossier City, United States General Dynamics Full time

Responsibilities for this Position

Location: USA LA Bossier City - 6310 E Texas St (LAS004)

Full Part/Time: Full time

Job Req: RQ175239

Type of Requisition:

Pipeline

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Suitability:

Public Trust/Other Required:

Other

Job Family:

SCA

Job Qualifications:

Skills:

Call Center, Customer Service, Data Entry

Certifications:

Experience:

0 + years of related experience

US Citizenship Required:

Yes

Job Description:

Join us to help your fellow citizens in need.

GDIT has opportunities available for compassionate and caring people to support individuals and families during times of crisis at our National Assistance Center. In this critical support role, you will provide guidance, information, and assistance in an inbound contact center environment supporting individuals, families, and businesses that have been impacted by recent events. Join our team to make an impact supporting your neighbors as they navigate through difficult and challenging situations.

Work Helping Others as a Contact Center Agent

We are looking to hire contact center agents to work in these critical support roles. You must have flexible work hours and be willing to work a variety of shifts. You will also need access to 10 Mbps of download speed and 1 Mbps of upload speed of dedicated internet bandwidth (satellite provided internet service will not qualify). Onsite training will be provided.

Training and work associated with this position is performed physically onsite at our facility in Bossier City, LA. Employees may be allowed to work remotely upon successful completion of training, including OJT.

A Day in the Life of a Contact Center Agent:

* Impact the lives of others, by providing support to help individuals and families
* Follow call guides to gather, enter and verify information to provide necessary assistance to aid in recovery
* Adhere to established customer service and documentation standards necessary to provide the level of support required
* Attend telephone skills and program information training sessions addressing policies, procedures, and the handling of confidential information related to personal information

As a well-qualified candidate, YOU are:

* Compassionate and empathetic with a passion for helping others
* A proactive agent for change, with a passion for providing world-class customer service
* Energetic and enthusiastic with a desire to achieve high levels of success
* Able to thrive in a high-energy demanding environment that requires a sense of urgency
* Currently living within a reasonable commuting distance (~60 miles) of the worksite (Bossier City, LA)

Required Qualifications

To ensure adequate staffing levels and response times, regular and timely attendance related to assigned work schedules including breaks and lunches is REQUIRED.

* High school diploma or equivalent; AND
* Access to 10 Mbps of download speed and 1 Mbps of upload speed of dedicated internet bandwidth (satellite provided internet service will not qualify)
* Ability to work remotely (from the comfort of your own home) in a quiet work environment free from distraction
* Flexible availability and willingness to work any shift as the program operates 24/7
* Experience working with fax machines, computer software, and telephone technology
* Outstanding interpersonal skills
* Ability to successfully complete GDIT pre-employment screening (includes a criminal background check and drug test)
* US Citizenship
* Louisiana residency

Work environment:

* Full time
* On-site, remote

Opportunities also available in:

* Natchitoches, LA.
* New Orleans, LA.
* El Paso, TX. (English Only)
* El Paso, TX. (English/Spanish bilingual)

#GDITDisasterAssistanceJobs

#TSSCE

The likely hourly rate for this position is between $12.55 - $20.84. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

None

Telecommuting Options:

Remote

Work Location:

USA LA Bossier City

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.