Application Engineering Manager

2 weeks ago

Lebanon, United States Johnson Controls Full time

Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away

What we offer

Competitive salary and bonus plan
Paid vacation/holidays/sick time
Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
Extensive product and on the job/cross training opportunities with outstanding internal resources
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy
Check us Out: Day in the Life of the Building of the Future

What you will do

At PennBarry, a division of Johnson Controls, we offer a wide variety of commercial ventilators and blowers for the commercial construction industry. We support our customers that deliver air moving equipment that are at the heartbeat of HVAC systems in commercial buildings around the globe.

You will provide assistance to customers by providing product knowledge, pricing assistance and overall customer satisfaction. You will be responsible for supporting the indirect sales channel representatives of PennBarry. This will include technical support and training for the customers on the fundamentals of fans and how they operate.

How you will do it:

Communicate with potential and existing customers to define specific needs required for product compatibility, and coordinate these requirements with other departments within the organization.

Responsibility with customer purchase order execution, internal pricing clarification, customer change order write-up and pricing, order write-up for order entry, clarification with engineering for construction, addressing of customer concerns during fabrication, arranging for special freight and resolving of disputes regarding quality and/or incorrect invoicing of orders, while exercising discretion and independent judgment with respect to matters of significance.

Lead continuous improvement and special project initiatives to simplify work for Application Engineering team to increase special quote accuracy and to reduce turn-around time in customer interactions.

Lead AE team collaboration with Engineering, Product Management, Operations, and Sales teams to enhance cross departmental communication to reduce errors on special construction quotes and orders.

Lead, train, coach the AE team in field product troubleshooting to exceed our customer’s expectations.

Coach and develop Application Engineers for their future with the company. Provide opportunities for them to collaborate with other departments and to assist with special projects.

Train and educate customers on our product offering both formally and informally.

Assist in identifying alternative product solutions when standard product offering does not meet the basis of design specifications. 

Assist with competitive product research that will be used to help create definitions for new product development projects including competitive price analysis, competitive performance analysis, feature and accessory analysis, and overview of strengths and weaknesses compared to competitors.

Review drawings, plans, schedules, engineering specifications and other customer documents to develop and prepare cost estimates and provide submittal drawings.

Other duties as assigned.

What we look for :

Required

Bachelor’s Degree in Engineering or related field of study

Minimum 1-2 years of experience working directly with customers on needs, and providing information back to Product Management.

Strong technical aptitude and presentation skills

Able to research competitor information and analysis

Preferred

HVAC industry experience

Rotating Equipment experience

BSME degree

Experience with AutoCad or Solidworks

#LI-MJ1

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Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.

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