Strategic Engagement Manager

4 weeks ago

Morristown, United States Zelis Full time

Position Overview

The Strategic Engagement Manager will be responsible for enabling strategic providers on payment optimization and driving account growth. This position will engage with providers to ensure optimized system set up and full system adoption which enables the providers to have high financial performance and consistent revenue cycle management processes. 

This position will lead and collaborate with other departments to drive outstanding service and value to our strategic providers. The Strategic Engagement Manager will also serve as a trusted advisor to the provider sales team aiding in presenting proven value propositions and ROI.

Key Responsibilities

Develop and maintainclient relationships designed to foster retention, drive growth, and obtain client referrals

Demonstrate clear understanding of sales process and product/service value propositions and ROI

Analyze client accounts to identifyopportunitiesexpanded adoption of services and contract renewals

Collaborate with clients on tracking performance improvementsand creating case studies

Acquire an understanding of client expectations, objectives, initiatives and opportunities for growth

Ensure client is aware of and fully utilizing the service features and alerting the client of new features and services

Understand Zelis’ key differentiators, product strategy, product features and functionality and their applicability to client’s implementation

Facilitate cross functional client support between divisions drive quality resolution for any EDI concerns

Document and share provider feedback to internal teams to influence product strategy and increase adoption

Preferred Qualifications

Bachelor’s degree

3+ yeas of Account Management or Client Success experience

Healthcare or payments experience

Experience with Salesforce

Advanced knowledge of MS Excel and PowerPoint

Sense of urgency and ability to multi-task

Demonstrated ability to retain, upsell and maximize existing service lines

Demonstrated ability to introduce new product lines to clients

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