Shift Leader

6 months ago

Denver, United States Smashburger | Colorado Full time

SMASHBURGER

Shift Leader

Our first Smashburger restaurant opened in 2007 with one singlenotion in mind; to serve a better burger  Better burgers takesbetter service, support and teamwork. That's why wetreat our team members fairly in a diverse and safe environment. Withan average of 10 restaurants opening each year, we invest in building internalopportunities for our teams’ learning and growth.”  We just build better.  BetterBurgers. Better Teams. Better Experiences.

 

Better Benefits: Build a better experience work &lifestyle

  • Tip share-earn up to $2/hr. extra in tips
  • Get Paid $ to Refer your Friends*
  • RGMs, RMs, & SLs are entitled to one (1) freemeal each shift they work *
  • Flexible schedules in afun, family friendly, team environment
  • Medical, Dental andVision Options**
  • Paid time off –vacation and sick**
  • 401K match (21 andolder)
  • Employee AssistanceProgram
  • Fast track for careeropportunities and management experience
  • Freeuniform

**Eligibility based offof time in position and average hours worked

*Referred EmployeesMust Be in Good Standing & Referee must be employed with Smashburger attime of payout. Bonus is paid in two distributions

 

Shift Leader Responsibilities

  • Reporting to theRestaurant General Manager, our Shift Leaders are the champions of betterburgers In this role you will:
  • Manage theperformance of both FOH & BOH employees
  • Promote a fun andpositive work environment
  • Manage theeffectiveness of people focused processes and systems
  • Provide initialand ongoing training to all employees within the unit utilizing SmashConnect,LMS, and 4 step method of training 
  • Reward andrecognizes employee performance that exceeds company standards
  • Manage withintegrity the daily completion of operational check lists to include
  • Line checks anduniform standards
  • Opening/closingcheck lists
  • Safe and depositlogs
  • Manage the guestexperience metrics (NPS and OSAT) 
  • Manage FSCoperational standards daily
  • Ensure all foodsafety standards are followed & in compliance with local health depts.
  • Exemplify guestservice on each shift of the day and communicates SIZZLE service standards tothe employees
  • Manage thesuccessful onboarding and training for all new employees
  • Follow COGSmanagement procedures for food ordering and inventory
  • Follow companycash policies to ensure minimal losses through theft or shortages
  • Manage dailylabor

 

Shift Leader Requirements

  • Previous ShiftLeader Experience
  • 90-day completionof train the trainer course
  • Flexible to worknights, weekends, and holidays
  • FollowSmashburger uniform standards
  • Abilityto follow all guidelines and procedures set forth by Smashburger, local, state,and federal employment regulations
  • Must successfullycomplete Smashburger training program
  • Possess strongcommunication skills, both written and verbal, to effectively communicate with restaurantmanagement, front line employees and corporate support teams
  • People managementskills to effectively select, assess, coach/counsel, develop, motivate, andlead restaurant teams
  • Excellentattention to detail
  • Proven timemanagement, consistency, and organizational skills
  • Highly motivated,self-directed, and results driven
  • Physical abilityto stand for extended periods of time and to move and lift boxes of food/supplies up to 50 lbs.
  • Ability to workin high temperatures


All applicants andemployees have an equal opportunity for employment and advancement withinSmashburger.  Smashburger is dedicated tothe principles of equal employment opportunity. We prohibit unlawful discrimination against applicants, prospective applicants,or employees on the basis of age 40 and over, race, sex, color, religion,national origin, disability, genetic information, sexual orientation, genderidentity, military or veteran status, or any other applicable status protectedby state or local law.  This prohibitionincludes unlawful harassment based on any of these protected classes.  Unlawful harassment includes verbal orphysical conduct which has the purpose or effect of substantially interferingwith an individual’s work performance or creating an intimidating, hostile, oroffensive work environment.  We maintaina workplace free of racial slurs and bias. This policy applies to allemployees, including managers, supervisors, co-workers, and non-employees suchas customers, clients, vendors, consultants, etc. Any conduct in violation ofthese company policies is also a violation of the law.  Employees who engage in, ratify, orperpetuate discrimination, harassment or retaliation will be subject todisciplinary action, up to and including immediate discharge.


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