Quality Manager

Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Driven by our Purpose, we are committed to building a more sustainable future to make the world better for everyone. With more than 16,000 employees in more than 50 countries, we combine our global reach with local presence. We support more than 10,000 customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally.

Join a company where the people challenge themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. You will be part of a team known for its industry-leading talent, unparalleled portfolio, and unmatched commitment to customer success. Flowserve’s culture promotes recognition and rewards creativity, hard work, and commitment. We invite you to put your talents and career in motion at Flowserve.

Role Summary:

Flowserve is looking for an engaged manager to lead the Quality Group. This position is responsible for driving initiatives to improve quality performance through continuous improvement (CI).

Responsibilities:

Engages with the site leadership teams to effectively communicate customer, regulatory and organizational requirements to assure product quality, contract compliance and customer satisfaction. Manages the QA team and the Manufacturing Indirect QC team of a particular site to ensure proper balance of meeting quality targets and operational throughput. Oversees the effective documentation and implementation of the QMS to assure compliance with customer and regulatory requirements and the standards set by corporate/division policies. Partners with the leadership team to ensure that individuals performing functions affecting quality are trained and demonstrate the appropriate skills and performance results. Coordinates necessary plant personnel for internal, customer and third-party quality system audits. This will include on site as well as phone in surveys and mail-in surveys. Approval of all business system QAB access requests and annual access audits. Maintain corporate corrective action system to analyze and drive corrections of nonconforming conditions and complaints. Implements the performance measurements necessary to effectively evaluate organizational performance and trends in product quality, services, customer satisfaction and the cost of quality. Uses the results of performance evaluation to drive improvement efforts using Lean/CI tools. In conjunction with supply chain resources, develop and initiate methods to qualify, certify and maintain domestic or low-cost region suppliers in accordance with ISO 9001 standards. Responsible for developing and managing the Material Review Board process. Collaborating with our company’s quality leadership, you will champion the implementation of the quality plan and quality management system (QMS) at the site level to achieve the overall success of quality objectives. Using your demonstrated leadership, project management, facilitation and problem-solving skills, you can lead this team to enhance and improve the site’s products and services through the implementation of ISO 9001, root cause analysis (RCA), prevention methods, and CI techniques (i.e. Lean, Six Sigma, Statistical Process Control). Displays strong leadership by making time to connect with associates, creating a great environment for everyone to work in, and help develop the team to reach their collective and individual potential. Other duties as assigned.

Requirements:

BS or BA Degree in relevant field and 8-10 years total relevant experience 3-5 years of experience in quality leadership Demonstrated experience managing/supervising a quality team Knowledge of ISO 9001, GD&T, PPAP, SPC, FMEA, KPI and other relevant industry codes and standards Based on business or customer needs, you may experience 5% - 10% travel

Flowserve offers competitive pay, annual bonuses, medical benefits on day 1, generous paid vacation time, paid holidays, 401(k) and many other excellent benefits

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