SERVICE EXCELLENCE REP

5 months ago


Baltimore, United States Facility LEVINDALE HOSPITAL Full time

Summary

Position Summary: Provides supportive care to patients, residents and families. Promotes successful operations of patient/family engagement while enhancing the customer experience by providing support in the Long-Term Care and Hospital areas Essential Functions: Level of Supervision Required: Work is reviewed daily Contacts: Regular contacts, within or outside the Company to give or get information. Require courtesy, tact, and some knowledge of Company procedures. Type of Supervisory Responsiblities: None Qualifications/Requirements Entry level knowledge; basic employment skills; High School diploma: GED equivalent or High School certificate Education/Knowledge: Education Discipline: N/A Engagement and Advocacy Acts as a liaison between patients, families and the community, Long-Term Care and Hospital. Educational Requirements: 1-3 years of customer service experience in a hospital or long-term care setting
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