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IT Business Consultant II

4 months ago

Irvine, United States BSH Home Appliances Group Full time

BSH Home Appliances Corporation – Top Employer US 2024

Tomorrow is our home.

At BSH, People Matter. Bring your unique skills, capabilities, and experiences to our dynamic teams where your contributions will drive our innovation culture. We strive to be a workplace that values people and supports opportunities for continuous professional and personal growth. As a leading manufacturer of home appliance brands Bosch, Gaggenau, and Thermador, we prioritize having a consumer centric mindset and creating positive experiences for the consumer throughout all interactions with our products and services. Join us now and give your career a home. You Belong Here.

IT Business Consultant II (SPICE)

New Bern, NC/ Full-time

Your responsibilities

Support of the SAP CRM system for the BSH North American subsidiaries in the area of customer service. Works closely with the Customer Service departments to support current functionality, process improvements, and new projects.

·Support of handover for rollouts to operations for technician mobile and CRM solutions

·Playing a leading role in designing activities of support processes; communicate with corporate and remote teams

·Cooperation with other IT teams such as development teams, support teams in other regions

·Supplying necessary manuals and technical documentation in JIRA, WIKI , SDD and, HPSM etc.

·Facilitate the implementation and support of CRM applications (Spice, Bmobile etc..) and processes

·Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate and document customer requirements

·Facilitate workshops to collect business requirements

·Map client business requirements, processes and objectives; develops necessary product modifications to satisfy clients' needs.

·Design, customize, configure and testing

·Identify gaps, issues and work around solutions.

·Act as liaison with client for troubleshooting: investigate, analyze, and solve software problems.

·Handle changes or emergency transports as needed for high priority issues;

·Document functional designs, test cases and results.

·Proactively identify and propose business process and/or system enhancements

·Provide consulting services on both new implementations and existing support projects

·High level of interaction with business partnership teams of the regions

·Act as a liaison between the business functions and the technical team.

·Provide ad-hoc training and user support as required

·Work self-directed and independently

Your profile

·Bachelor’s degree – Required

·5-7 Years of Experience (B2B and Customer Service (SPICE)) – Required

·3-5 Years of Experience (Project Management experience with software roll outs) – Required

·Strong English oral and written communication skills.

·Willingness to work occasionally outside of normal business hours.

·Self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities.

·Strong analytical and problem solving skills.

·A results oriented individual who thrives working in a fast paced environment.

·Proven ability to be flexible and work hard, both independently and in a team environment.

·Excellent interpersonal skills, computer skills, and organizational skills.

·Good business acumen.

·Good documentation skills.

·Ability to work with and apply defined methodologies.

·Strong functional configuration and implementation experience of complete SAP CRM tools

·CRM processes

·Contact center management

·Service management,

·Activity management

·Service Product

·iBase Management

·Warranty Contract

·Service Contract

·Service Orders

·Service Ticket

·Complaint

·Service Billing

·Work Force Management

·Problem Management

·Lead Management

·Opportunity,

·Quotations,

·Sales Order Management

·Working knowledge of EDI and IDOC functionality

·Experience on complex customization programs.

·Good technical understanding at the ABAP level

·Working knowledge of user exits

·Ability to debug code

·Good amount of cross functional knowledge across LE, MM, MDM, SD &FI, S4 SM

·Ability to plan and deliver client-facing workshops if required

·Travel Percentage – 10%

Your Pay & Benefits

The pay range posted for this position is based on the location noted in the posting title. Exact compensation offered may vary based on your specific skillset and work location. If the position is bonus or incentive eligible then the payments range from 0% to 200% of target with details laid out within the plan document.

 Benefits offered include the following:

Medical, dental, vision, life insurance, short and long term disability benefits, employee assistance program (EAP), Adoption Benefits, HSA, FSA, and Dependent Care FSA starting on the first day of the calendar month following date of hire Eligible to participate in the 401(k) plan, which offers a fully vested 100% employer match on the first 4% of compensation contributed by employees Annual employer funded profit sharing dependent on company profitability Opportunities for employees to participate in a company sponsored Wellness plan and earn lower medical care premiums 2 weeks of paid vacation for all non-temporary status new hires below Director level positions. Vacation entitlement increases based on years of service with BSH. Unlimited paid vacation for all Director and above level positions. The greater of (a) 40 hours of paid sick leave or (b) state or local minimum requirements for paid leave (Non-Production Line) 40 hours of paid personal leave (Production Line) 12 days of paid holidays per year (max 8 hours paid per day) Employee, friends, and family discount program for company products.  BSH provides ongoing product training, uniforms, computer tablet, cell phone and a company vehicle for eligible positions.

Further information

Please visit and learn about what makes BSH a Top Employer

At BSH we appreciate everyone's uniqueness and value diversity as key for our business success. By including everyone and ensuring equal opportunities we unleash our full potential - EOE / AA Employer.

This position is eligible for the Employee Referral Bonus program.

We participate in E-Verify.