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Guest Services Representative

1 month ago

Baton Rouge, United States Crowne Plaza Baton Rouge Full time

Are you a people person with a passion for providing exceptional service? Holiday Inn - College Drive, Baton Rouge is looking for a Guest Services Representative to join our team in beautiful Baton Rouge, LA. As part of our welcoming team, you'll be the face of our hotel, ensuring guests have a memorable stay from check-in to check-out. With a competitive hourly salary of $14 - $16, you'll have the opportunity to showcase your customer service skills in a fast-paced environment. Join us in creating a warm and inviting atmosphere where every guest feels valued and cared for. Apply now and be part of our hospitality family at Holiday Inn - College Drive, Baton Rouge.

Compensation:

$14 - $16 hourly

Responsibilities:
  • Greet and welcome guests upon arrival with a friendly and professional demeanor
  • Assist guests with check-in and check-out procedures efficiently and accurately
  • Respond to guest inquiries and provide information about hotel facilities and services
  • Handle guest requests and complaints promptly and in accordance with hotel policies
  • Maintain a clean and organized lobby area to enhance the overall guest experience
Qualifications:
  • Excellent verbal communication skills
  • Computer skills
  • Problem-solving skills
  • Active listening skills
  • Personal accountability skills
About Company

The Holiday Inn - College Drive in Baton Rouge, located on Constitution Avenue is a sister-hotel to the Crowne Plaza across the parking lot. It offers a quiet, relaxed atmosphere and welcomes a wide variety of guests from many different backgrounds. From business travelers to sports enthusiasts and conference attendees, our guests have a range of reasons to travel to Baton Rouge. We strive to give each of them a positive impression of our community, starting with their experience at our hotel.

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