Event Support Engineer I, ITS Event Productions, IT Services Event Productions

3 weeks ago

Seattle, United States Amazon.com Services LLC Full time
This is an exciting opportunity to work for Amazon supporting dynamic, high impact events taking place in large production venues across the Seattle campus. The candidate should be able to work in a corporate office environment, demonstrating strong organizational skills, an impeccable customer service attitude, and be energetically driven to serve our customers and the team.

A successful audio engineer candidate will serve as production support for on campus venues, and be able to design, program and operate live events ranging from conference style meetings to concerts and special events. A successful candidate will have a diverse background as a live production engineer demonstrating deep systems knowledge, strong organizational and interpersonal skills, and the ability to keep calm, focused and confident in a production environment. A successful candidate will also have an impeccable focus and drive to constantly improve the customer experience, strong organizational skills, ability to work across multiple teams and cultures, demonstrate impeccable customer service, and be energetically driven to meet the needs of our customers and team.

Key job responsibilities
• Setup, configure, operate, monitor, troubleshoot, and strike audio equipment.
• Ability to operate in role autonomously, lead, train and oversee vendor audio personnel.
• Promptly, thoroughly, professionally communicate with team, customers, and business partners.
• Report any problems that arise with complex equipment, make repairs as able.
• System and inventory management, maintain data/records of equipment use.
• Develop, document and maintain audio standards and drive process improvements.
• Search out opportunities to help others improve skillsets and knowledge base.
• Ensure industry best practices are followed with a safety first mindset.
Pre-event:
• Review event information and coordinate audio needs of the event.
• Communicate with Event Producer to determine technical needs.
• Setup, configuration, and thorough testing of equipment ahead of event.
Event execution:
• A1 technical services for assigned events, lead technician for events with outside vendor services.
• Ability to flex to secondary support roles as needed.
• Optimizing systems for the best quality attainable.
• Dynamically flex to customer needs and changes.
Post-event:
• Assist with strike of event space(s), ensuring correct equipment handling and storage.
• Participate in post-event feedback discussions/surveys.

A day in the life
An Event Support Engineer's role is to operate production equipment, or oversee events with outside vendor support, during live events in Amazon's on campus large production venues. The Event Support Engineer will work alongside Producers, peers and customers to deliver high quality event experiences. This work will encompass all stages of the event process including pre-production planning, setup, execution, and strike/restore of event spaces.

About the team
The Event Production team provides high touch, high quality event production support to internal Amazon customers. ITS Event Productions Large Production Venue team consists of engineers and system engineers who work daily with the installed production equipment, helping to plan and execute each event within the space. The Event Production team culture is built around providing the highest possible quality customer support during each event, and works to customize each event to provide the maximum results and satisfaction for each customer.

We are open to hiring candidates to work out of one of the following locations:

Seattle, WA, USA

BASIC QUALIFICATIONS

- 3+ years of professional or military experience
- 3+ years experience in event production.
- Strong understanding of live audio reinforcement, console configuration, operation, and troubleshooting.
- Strong live event audio and/or audio recording background.
- Familiarity with Dante Audio Networks, Q-Sys DSPs, Yamaha professional mixing consoles such as Rivage PM7, QL5.
- Focused, organized and effective in stressful environments.
- Prioritization while multi-tasking under pressure and within short time constraints.
- Capable of staying on task when alone, but also interface well with customers, vendors, and team members.
- Strong written and verbal communication skills.
- Ability to adjust work schedule to business needs.
- Positive, team-minded and ‘can do’ attitude, willing to jump in anywhere.
- Must be able to lift 50 lbs. and move quickly between locations.

PREFERRED QUALIFICATIONS

- Bachelor's degree
- 2 – 4 year degree in event or broadcast production , technical theater or related field, or equivalent experience.
- Deep understanding live audio mixing principles, troubleshooting and problem solving for relevant systems and equipment. Background in event AV, including audio, video, lighting and staging systems.
- Knowledge of MS Office suite.
- Adaptive and flexible.
- Resourceful and quick to take initiative.

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