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Client Services Representative

3 months ago

Richmond, United States Abbott Full time

The Opportunity

Our location in Richmond, VA currently has an opportunity for a Client Service Representative . The Client Services Team plays a critical role in shaping Abbott Rapid Diagnostics’ image with its customers, vendors, and business partners. Abbott RDX imparts the importance of that role, by selecting Client Services Representatives who are committed to knowledgeable, responsive, helpful, and courteous interactions with every caller. A Client Services Representative handles inbound customer service, and supply order calls, as well as responds to customer emails.

What You’ll Work On

Demonstrate drive to provide outstanding customer service with clear verbal and written communications

Answer phones, research questions, and document all customer interactions

Flexibility to operate in several systems or platforms and balance tasks throughout the work day

Ability to multitask in handling customers on various reporting platforms

Fostering a customer service culture that strives for 100% customer satisfaction

Strong computer skills on various computer systems

Positive and helpful attitude

Punctuality and attendance

Initiative and attention to detail

Flexible work schedule (shifts run from 8 am EST through 8 pm EST)

Required Qualifications

A high school diploma or GED

Strong verbal and written communication skills

Problem-solving skills

Self-disciplined and self-sufficient

Preferred Qualifications

+3 years of Customer Service experience

A four-year degree from an accredited college or university is strongly preferred

Call center experience strongly preferred

Worked in a metrics-driven environment

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