Workday Analyst

Job Description:

Workday Analyst

Basic Function:

The Workday Analyst provides technical and business process support to the subject matter experts using Workday [Student], researching and resolving business and process problems and recommending technical solutions to meet requirements.

Position Description:

The Workday Analyst serves as the day-to-day contact for subject Workday matter experts, providing technical and business process support. This role will work closely with academic and administrative partners to provide functional and technical support within the Workday Platform. This position requires in-depth knowledge of Workday modules and a strong understanding of best practices within the Workday framework.

The Workday Analyst, partners with other departments, including Human Resources, Finance, Academic Affairs, Student Life, Information Technology Services, and other subject matter experts to support process improvements, reporting, and technical configurations. This role requires a deep understanding of Workday's technical architecture, integration capabilities, and best practices. as well as, an understanding of relationships and dependencies between Workday modules, including Human Capital Management (HCM), Payroll, , Financial Management, and Student.

Primary Responsibilities: 

Collaborate with cross-functional team, including ITS personnel, academic administrators, and end-users, to address intricate system challenges and implement enhancements in alignment with Fairfield University’s strategic objectives

Provide day-to-day support for functional & technical operations in Workday modules, coordinating solutions to systems issues and prioritizing system enhancements

Support report development and testing, including developing advanced calculated fields and conditional logic in reports and business processes to provide customized reports and maintain data integrity.

Support Workday integrations using Workday Studio, Enterprise Interface Builder (EIB), and other integration tools, to ensure seamless data flow between Workday and other systems

Support for third-party enterprise systems that provide a service within assigned functional areas

Maintain tier 1 support for security and technical requests in assigned functional areas

Configuration and Testing: Configure and maintain Workday modules based on business requirements and develop and execute comprehensive test plans to ensure high quality prior to deployment 

Maintain an up-to-date knowledge of Workday products, administration best practices, and agile methodology best practices.

Perform regular system audits to ensure data accuracy, integrity, and compliance with company policies and standards

Technical Documentation and End-User Support: Create and maintain technical documentation, including system design, integration specifications, configuration changes, and system updates; assist in developing user procedures, guidelines and training materials within Workday

System Improvement and Innovation: Stay current with Workday releases, updates, and new features, evaluating their potential impact on the organization's processes

Research new releases and upgrades, and collaborate with the Workday team to provide recommendations regarding their use by the organization 

Support projects to roll out new modules and functionality including requirements documentation, design, UAT testing, implementation and training. 

Maintain up-to-date knowledge of policies, practices, and activities within the functional areas of the organization you are assigned to support.

Represent assigned subject matter areas as requested by the Data Governance Committee and at cross functional meetings, ensuring data accuracy, consistency, and completeness.

Facilitate weekly cross functional meetings with key stakeholders to manage issues and updates

Promote adoption and best practice of Workday suite amongst the user-community.

Assume additional responsibilities as required.

Experience:

3-5 years of Workday Platform experience required

(At least 3-5 years of relevant experience with Student, Finance, HCM or Payroll operations

1-3 years of Workday report-writing experience

Workday Studio experienced and knowledge of advanced calculated fields

Workday Prism experience preferred

Experience with other business intelligence tools such as Power BI and the Microsoft Office suite

Experience with data governance and reporting and/or integration processes, procedures, and best practices.

Workday accreditation (certification) in Workday Student, Workday Financials and/or HCM (strongly desired). 

Workday Pro Certifications in Student, Finance, Integrations, Reporting and/or Security (strongly desired).

Previous experience in an information technology environment

Previous experience in higher education a plus

Workday Implementation experience with other Workday modules such as Workday Student Journeys, Adaptive Insights, Learning, Prism, and Extend a plus

Knowledge and Skills:

Strong leadership, planning, organizational, and project management skills

Self-directed approach with a high degree of initiative to investigate and resolve issues

Excellent organizational and time management skills

Exceptional written and verbal communication skills

Strong attention to details

Strong work ethic, intellectual curiosity, good judgment, mature and positive attitude

Strong written, verbal, visual, presentation and interpersonal skills – collaborative team member

Working knowledge of accounting, general ledger structure, and basic financial statements

Experience working closely with non-technical business owners on a technical solution

Ability to understand business processes, workflows, and requirements

Ability to work multiple tasks

Excellent analytical and problem-solving skills

Excellent customer service skills

Excellent oral and written communication skills

Strong attention to detail and ability to meet deadlines

Envisions and proposes new methods to perform tasks, and accepts new and ongoing initiatives, objectives, and solutions to gain sought-after results

Anticipates and embraces change; demonstrates willingness to achieve, acquire, and utilize new skills and challenging tasks; and is flexible in changing conditions

Supervises: N/A
 

Education:

BA degree in technology field or commensurate professional experience

Working Conditions:

On-campus work preferred; remote and hybrid work arrangements will be considered upon request.

Some occasional travel to Workday training and annual Workday Rising Conference.

May require occasional evening and/or weekend work.

Please note this position is not eligible for immigration assistance.

Category:

Performs such other duties, responsibilities, and activities as required by supervisor and as departmental/University needs indicate. 

*Disclaimer

The above information indicates the general nature and level of work performed by employees within this classification. It is not designed to contain and should not be interpreted as a comprehensive inventory of all duties, responsibilities, activities, and/or qualifications required or expected of employees assigned to this job. Duties, responsibilities, and activities may change and new ones may be assigned at any time, with or without notice.

Fairfield University provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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