Collections Specialist I

2 months ago


Ramsey, United States Konica Minolta Full time
Overview

The Credit and Collections team is looking for a Collection Specialist to join the team on a full time basis. 


Responsibilities

Monitor and manage a portfolio of accounts, including delinquent accounts, to ensure timely collections. Conduct regular follow-ups with customers via phone/ email to recover overdue payments. Analyze accounts receivable reports for portfolio to identify potential risks, delinquent accounts and reconciliation needed. Run reports regularly to review status of accounts within your portfolio. Communicate with customers to negotiate payment plans if necessary. Maintain accurate records of customer interactions, payment arrangements and collection efforts in the High Radius system. Assist in the development and implementation of collections policies and procedures. Support the Collections Management team in achieving departmental goals and objectives. Work closely with the accounts receivable team to ensure accurate and timely cash application/adjustment processing.  Process refund checks.  Identify and process contract cancellation requests, final demands and third party agency placement recommendations. Maintain customer contact information in our High Radius system, phone and email contact information for electronic statement delivery/ payment link email delivery. Responsible for creating and managing Billing assist tickets via IW54 in our SAP ERP system.
Qualifications

Critical times; month end/ quarter end/ Fiscal year end – must be available

Minimum 3 years experience in collections, accounts receivables or related field. SAP, ECC, BOBJ and Excel skills preferred Excellent analytical and problem-solving skills Strong communication and interpersonal skills Attention to detail and strong organizational skills Ability to work independently and as part of a team Ability to work under pressure to meet deadlines

#LI-MD1




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