Community Director-Floater

4 weeks ago

Mount Dora, United States ConcordRents Full time

Job Details

Description

ConcordRENTS is a distinguished leader in providing a quality and customer-centric property management experience with a focus on affordable and market rate multifamily communities throughout Florida. Our continued success is based upon our exceptional team members.

Join ConcordRENTS to advance your career while working for a company with over a 30-year history investing in maintaining our community and our team members while also enjoying industry-leading starting wages. ConcordRENTS is committed to creating a pathway to a minimum wage of at least $20 per hour within the first 6 months of satisfactory employment. In addition, we offer rental discounts ranging from 20% to 50% at participating communities for select team members.

Our team members' commitment to the company is strengthened by ConcordRENTS belief that everyone has a right to earn a living wage and prepare themselves for a secure retirement. ConcordRENTS is proud to make continued investments in our valued team members by offering a rich 401-K program that includes a company match of up to $5,250 per year. Our 401-K program offers a company match of 150% on the first 3% invested by an eligible team member, with additional matching up to $5,250 annually.

Team members joining us with industry experience sometimes cite lack of investment by their previous organizations as a motivating reason to make a career change. Our management approach is to maintain the value and integrity of our communities while demonstrating exceptional customer service. This philosophy is accomplished by building relationships with our residents while providing them with a quality housing experience without the concern of whether the community can afford a repair. Ultimately, we measure the value of our performance based on the satisfaction of our residents.

ConcordRENTS recognizes that the spirit of teamwork and community is the true key to our growth as a company. Our legacy is propelled by the ability to meet the needs of a changing market and to stay ahead of the competition, making ConcordRENTS a meaningful place to work.

As the leader of the community, this individual is responsible for developing a successful team that provides exceptional customer service to our future and current residents. The position requires travel and work at communities as requested within specific regional portfolios.

This position is right for you if you have the desire to achieve the goals of the community by managing the administrative operations, as well as ensuring the condition of amenities and apartment homes meet Concord's high standards.

This candidate must have the ability to identify and execute marketing strategies to achieve occupancy and financial objectives. Must have extensive knowledge of landscape and agronomic requirements to ensure the community's curb appeal is maintained at an exceptional level.

Candidates will have experience with rent collections and analyzing reports critical to property operations. Must have the desire and ability to address residents customer service needs through clear, decisive and caring communication. Have the ability to work independently with a sense of urgency and are solutions oriented. This individual must have the aptitude to become proficient with industry leading technology in order to efficiently handle community demands. Qualified candidates must have demonstrated organizational skills in order to prioritize daily schedules.

The position requires travel and work at communities as requested within specific regional portfolios.

Pay for this position is commensurate with experience of candidate.

ESSENTIAL FUNCTIONS:

Demonstrates a willingness to learn and excel towards mastery of job responsibilities as well as demonstrate initiative by taking on challenging assignments. Responsible for all aspects of leasing and marketing to prospective residents. Interviews, recommends hire, and trains administrative, leasing, and maintenance staff. Delegates, defines, schedules, and assigns. Monitors work quality and assists to resolve operating problems. Counsels and coaches employees, establishes standards of performance and appraise performance. Provides technical, managerial, and performance guidance. Interprets company rules and regulations, and clarifies policy, maintains discipline, handles employee grievances, and maintains harmonious employee relations. Establishes and communicates marketing, leasing, maintenance, and program goals and develops strategies for team accomplishment of property business plan. Develops financial budgets and forecasts relating to revenues and operating expenses and sets occupancy goals based on historical records and competitive markets. Recommends capital improvements to achieve asset value goals and market share. Ensures that property maintains consistently appealing appearance. Routinely walks the property and determines and communicates elements that require attention to meet expected safety, security, and aesthetic standards. Monitors maintenance activity to ensure that units are ready for occupancy in keeping with schedules and inventory requirements. Plans and implements maintenance programs through subordinate supervision to maintain the value of property assets and to ensure the safety and security of residents and staff. Manages financial and administrative operations in keeping with budget limits and policy requirements. Collects and accounts for rent payments, enters transactions and tracks financials through computer system. Implements strategies to minimize past due accounts and manages collections in keeping with policy. Ensures that ancillary income audits are complete and accurate, reviews results and ensures that revenue generation is consistent with service provided. Identifies local contractors, establishes service requirements, negotiates contracts and monitors results. Reviews, codes, and authorizes payment of invoices for local operating expenses and maintain compliance with defined budget levels. Ensures that financial records are accurate and current. Review periodic budget results and report on variances. Manages marketing and leasing activities, establishes and communicates objectives, and initiates measures to ensure achievement of budgeted occupancy expectations. Determines and authorizes modifications in incentives as required to maximize revenue and meet occupancy and financial goals. Represents the organization to residents, prospective residents, staff, and the community. Develops, communicates, executes, and engages staff in resident services, programs, and activities consistent with financing provisions, to enhance the value of the product for residents, and to increase retention and occupancy. Ensures that residents’ concerns and service requirements are resolved to with urgency, quality, and service consistent with policy and performance expectation. Monitors and controls adherence to leasing, certification and recertification policies and procedures to ensure compliance with tax credit and/or financing requirements for specific property. Ensures that records and files are complete, accurate, documented, and properly retained. Prepares and submits any range of required notifications and reports to residents, Community Support Center, and regulatory agencies in keeping with requirements. Responds to audit points and implements measures to correct discrepancies as required.

Qualifications

Knowledge and Experience

Thorough knowledge of a specialized or technical field, such as business administration, real estate, finance, tax credit leasing requirements, and property management. Broad specialized training equivalent to two years of college. Over five and up to seven years of experience in the property management field with property leasing and resident services experience required. History of work experience in problem resolution. Exceptional customer service work history. Ability to speak, read and write English for safety and productivity reasons.

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