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Family Experience Director
2 months ago
POSITION SUMMARY:
Under the direction of the Executive Director, the Family Experience Director is responsible for providing Cause-Driven management and operations to the departments of Stay and Play, Interactive Zone, Family Programming, and Birthday/Event Rentals. The Family Experience Director also assumes a leadership role in the annual support campaign. Day-to-day operations include staff supervision, fiscal control, program development, program area facility management/maintenance, marketing, and volunteer management. The Family Experience Director is also responsible for hiring, training and supervising and leading their staff team in superior levels of member service and engagement.
ESSENTIAL FUNCTIONS:
Division of Duties
70% supervision and management of Stay and Play, Family Programs, Izone, and Birthday/Event Rentals20% association, family center meetings, and/or leader-on-duty assignment10% leadership to Annual Giving and other special projectsPriorities:
Plans, develops, and implements Stay and Play, Izone, Family Programming, and Birthday Parties/Rentals. Provides strong leadership and support for attaining the association’s goals and objectivesProvides strong fiscal management in all areas of responsibilityThe Family Experience Director must understand and be willing to learn the necessary skills required for the successful completion of duties including:
Budget and Financial Performance Develops and manages the budgets related to the position.Monitors the budget and exercises necessary controls to ensure operations are carried out in a balanced fiscal position. Includes the collection of program fees.Makes necessary purchases, inventories, and deliveries of all program-related supplies in accordance with association standards. Program Development and Membership Engagement Creates opportunities for members to form small communities and build meaningful relationships.Provides strong leadership and support for attaining goals and objectives of the Association's Strategic Plan.Communicates effectively with all family program staff, parents, school officials, and the community.Assists in maintaining high quality standards adhering to or surpassing state licensing where applicable, and care and maintenance of program facility and equipment.Knows what activities are appropriate to each age group and plans curriculum accordingly.Expand current Family Program offerings with high quality. Programming in accordance with the Association Gold Book guidelines.Develops, cultivates, and maintains positive relationships with members, potential members, rental organizations, and other outside agencies.Develops, produces, and distributes program information necessary to promote assigned programs, in accordance with the family center marketing plan. Team Performance Towards Organizational Goals Hires, trains, evaluates, and supervises the Interactive Zone, Stay & Play, Parent’s Time Out, Family Programs, and Birthday/event rentals.Effectively prepares staff schedules, manages and submits employeepayroll for assigned areas.Plans, develops, directs, and monitors an effective system of communication with program and management staff regarding progress, plans and problems.Recruits and trains program volunteers.Represents the Family Center on the following Cabinets: Interactive Zone, Stay & Play, and Family Programs. Fundraising Active leadership in staff giving and membership involvement. Professional Development Maintains current CDL, CPR/AED/O2/First Aid, and MAT certification.Attends training as required, including YMCA New Staff Orientation, bloodborne pathogens, and child abuse prevention training.Attends mandatory staff meetings.Follows all standards, policies, and procedures as established by the YMCA of South Hampton Roads, including Employee Code of Conduct, Child Abuse Reporting and Prevention, emergency procedures; YMCA COVID-19 sanitation and standards, and required program records.Enthusiastic, positive, and motivating to children and peers.Communicates the YMCA's mission and objectives to the community.Caring, Honesty, Respect, Responsibility, and Faith, and promoting the YMCA Mission.Performs all other duties as assigned. Facility Management Effectively coordinates facility usage for assigned programs and activities.Ensures upkeep of related facilities and equipment.LEADERSHIP COMPETENCIES:
Engaging CommunityCommunication & InfluenceDeveloping Self & OthersQUALIFICATIONS:
The Family Experience Director will meet the qualifications set forth by the YMCA of South Hampton Roads. Staff shall be of good character and reputation; capable of carrying out assigned responsibilities; capable of accepting training and supervision; and capable of communicating effectively both orally and in writing as applicable to the job responsibility. Minimum qualifications include:
A Bachelor's Degree in a child-related field or Recreation/Health Sciences is preferred.1 to 2 years of supervisory experience.Flexible Schedule, days, nights, and weekends.Proficient computer skills with the ability to learn new software programs.ENVIRONMENTAL FACTORS AND PHYSICAL REQUIREMENTS:
Will be required to walk, stand, kneel, stoop, push, and lift up to 50 pounds.While performing duties the employee may occasionally work in the outside weather conditions, and is exposed to wet, cold, and/or humid conditions.Continuous operations require attention to detail and multi-tasking.Will be exposed to cleaning supplies.Must be able to stand or sit for long periods of time.Must be physically able to successfully complete required certifications.During peak program seasons, may be expected to work night and weekend hours to meet program needs.BACKGROUND CHECKS:
An offer of employment is contingent upon receipt of satisfactory results to meet the minimum requirements of the position. They may include criminal background and reference checks, E-Verify, drug tests, driver’s license records, and/or a Child Protective Services Check (CPS). Additional driver’s license checks, CPS, criminal background checks, alcohol, and/or drug testing may be required to be processed in the future in order to meet and/or maintain the requirements of this position.
