Customer Service Representative
2 months ago
Dont wait, take the next step in your career today. David Redfield Farmers Insurance in COLUMBIA, Missouri, is looking for a motivated and dynamic individual to join our team as a Full-Time Customer Service Representative. If you have a passion for delivering excellent customer service and enjoy working in a proactive environment and building rapport with others, this is the role for you. No prior experience in [INDUSTRY]? No problem This is the perfect opportunity to transfer your experience to break into a new industry. Youll have the opportunity to grow your knowledge and youll benefit from additional avenues for growth and advancement. We will teach you everything you need to know. Are you an Experienced CSR? Incredible You will benefit from continued training and education as well as career development and advancement opportunities. Continue growing your knowledge with our mentorship and training. You will also have the opportunity for advancement and the option to transition into sales if desired. Apply now to join our team and our commitment to customer satisfaction and success.
Benefits
Annual Base Salary + Bonus Opportunities
Paid Time Off (PTO)
Career Growth Opportunities
Evenings Off
Mon-Fri Schedule
Responsibilities
Handle all incoming claim calls from customers and follow-up.
Document each customer contact in eAgent.
Immediately greet all customers, entering the office, in a friendly and helpful manner.
Take premium payments from customers.
Ask each customer for referrals and explain our referral program.
Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
Provide exceptional customer service and support.
Develop and maintain client relationships.
Requirement
Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
Possess an upbeat, positive and enthusiastic attitude.
Be a great self-starter with a sense of urgency.
Proficiency to multi-task, follow-thru and follow-up.
Excellent Communication/interpersonal skills.
Works well with other employees and is a team player with a positive attitude.
Ability to tactfully handle stressful and difficult situations.
Be capable of handling customer rejection.
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