Customer Service Representative

4 weeks ago

Troy, United States Refloor Full time

Join our team as an Customer Service Representative, where you will be at the forefront of delivering exceptional experiences to our customers. Your role involves oversight of all in-home installation projects and collaborating with installers and customers to ensure a seamless experience.  

 

Take your career to the next level At Refloor, growth is not just a promise – it is a reality.  

  

Who is Refloor?

Refloor is America's fastest-growing flooring company, and we owe our success to YOU. It's individuals like you who join our team, fuel our growth, and make us want to continue to thrive. We are committed to team development and customer satisfaction, expanding our reach, and ensuring customers receive nothing less than 5-star experiences. Join us and be part of our exciting journey  

  

Job Responsibilities:  

  • Project Oversight: Oversee the progress of daily assigned projects from initiation to completion, ensuring they are executed efficiently and within specified timelines.  
  • Develop Strong Working Relationships: Cultivate strong working relationships with our installation crews and customers, fostering trust and clear communication. 
  • Interaction: Interact with installation crews that are on-site to resolve basic customer issues, address technical queries, and manage customer change order processing, if needed.  
  • Customer Support: Respond to customer concerns and provide excellent customer service during and after the installation process, ensuring their satisfaction and addressing any issues that may arise.  
  • Payment Handling: Secure payments from customers for contracted work, update necessary paperwork, and facilitate additional payment processing in accordance with company policies.  
  • Additional Tasks: Perform any other necessary functions or duties as assigned, contributing to the overall success of the team and the company.  

Key Competencies:   

  • Customer Focused: A commitment to delivering exceptional service and exceeding customer expectations.  
  • Action Oriented: Proactive and driven to take the initiative when necessary to ensure successful installations.  
  • Effective Communication: Strong interpersonal and communication skills to liaise between customers and installation crews effectively.  
  • Problem Solving and Decision Making: Ability to troubleshoot issues, make informed decisions, and find solutions to ensure smooth installations.  
  • Dealing with Ambiguity and Complexity: Adaptability and composure in dealing with complex situations and changing project dynamics.  
  • Flooring or Home Improvement Experience (Beneficial): Previous experience in the flooring or home improvement industry is an advantage, but not required.  

What does Refloor offer?  

  • Pay range: $18-20
  • PTO including paid holidays.   
  • 401(K)  
  • Medical, Dental, Vision Insurance  
  • Life Insurance  
  • Advancement Opportunities  

At Refloor, we take pride in our commitment to quality and customer satisfaction. If you're a detail-oriented, customer-focused individual who is ready to coordinate Luxury Vinyl Plank flooring installations, we want to hear from you  

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