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Senior Director, Program Account Management

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Embark on a transformative career with Safran Passenger Innovations, where we are forging an unparalleled in-flight entertainment ecosystem. As an innovative company we design and engineer world-class In-Flight Entertainment and Connectivity (IFEC) solutions. Our products are constantly evolving, solving complex media distribution, playback, and networking problems in a secure, demanding on-wing environment. Safran IFEC products are utilized by many of the world’s premier air carriers. Step aboard and help us by creating the best in-flight experiences for today and beyond

Job Summary:

The Senior Director of Program Account Management oversees customer relationships, program delivery, and performance for a designated region. This role ensures adherence to company processes, provides strategic direction to program teams, and acts as a key liaison between customers and internal departments. Responsibilities include managing key accounts, supporting business development efforts, negotiating contracts, and leading program execution to achieve operational and financial goals. The position requires extensive experience and judgment to drive customer satisfaction, team performance, and long-term business growth.

The work location will initially be in Dubai, UAE, on a temporary basis to establish strong relationships with key accounts, with the intention of transitioning to a permanent role at SPI's headquarters in California.

Duties and Responsibilities:

  • Act as the senior advisor to program teams regarding projects, tasks, and operations in a region
  • Serve as a senior advisor to program teams on regional projects, tasks, and operations
  • Oversee multiple customers/programs as a Program Manager for the region, from sales handover through development and contractual support
  • Act as an Account Manager for specific accounts, ensuring SPI commitments are met, addressing escalations, and fostering long-term partnerships
  • Develop solutions to program challenges and direct the work of team members across various departments
  • Assist in new business development and expanding the company’s footprint
  • Manage daily execution of teams, customers, suppliers, and program schedules, including modifications to strategies and resources
  • Oversee the creation and maintenance of program databases and related information to optimize operations
  • Provide guidance and support to the Program Management team
  • Act as a key member of the department Leadership Team
  • Serve as the Manager of Record for direct reports within the region

Requirements

  • Bachelor’s Degree in a related field or equivalent professional experience
  • 12+ years of experience in program management, with demonstrated expertise in overseeing complex, multi-departmental initiatives
  • 5+ years of management and leadership experience, including directing cross-functional teams
  • 5-7 years of experience developing, managing, and fully owning department budgets to achieve organizational objectives
  • Proven experience in direct personnel management, including team development, performance evaluations, and mentoring
  • Strong understanding of standard concepts, practices, and procedures in program and account management
  • Exceptional problem-solving, organizational, and communication skills to manage customer expectations and internal team performance

Benefits

The starting pay range for this position is $158,000 to $190,000 per year however, base pay offered may vary depending on the level of the position, skills, experience, job-related knowledge, and location.

In addition to a comprehensive package of health benefits that include company contributions, Safran Passenger Innovations offers a variety of additional benefits and perks to enhance your work-life balance experience including but not limited to:

  • A home allowance to elevate your home workspace
  • Discretionary bonus program
  • Future financial security with a 401(k) program with company match
  • Paid time off covering vacations, personal time off and sick days, capped off by an exciting year-end holiday shutdown
  • Embraced flexibility with our alternative work schedule (9/80) to navigate your workweeks with every other Friday off