Senior Care Customer Service Specialist

6 days ago


Brea, California, United States Nightingale Senior Care Full time

We are seeking a dedicated customer service representative to join our team at Nightingale Senior Care, a leading provider of in-home care services for seniors and dependent adults. Our caregivers deliver non-medical support, allowing individuals to maintain their independence in the comfort of their own homes.

Nightngale Senior Care operates in a fast-paced environment that requires strong multitasking and time management skills. Communication is key, with regular use of text messaging, VOIP phone systems, and other digital tools. Attention to detail, professionalism, and effective communication are essential for success in this role.

The ideal candidate will be highly computer literate, able to quickly adapt to new systems and programs, and possess excellent problem-solving skills. A high level of professionalism and ability to diffuse stressful situations are also critical.

This is an in-person position at our office in Brea, CA. The position starts at $17.00 per hour, with opportunities for advancement based on performance and qualifications.

Key Responsibilities:

  • Answering phone calls from customers, caregivers, and affiliated parties
  • Replying to text messages, emails, and social media messages
  • Data entry and verification of caregiver credentials

Benefits:

  • Weekly pay
  • Paid time off
  • Parental leave
  • Referral program

Schedule: 8-hour shifts, Monday to Friday, daytime working hours. An initial Live Scan Background Check may be required, unless you have an active background clearance with the California Department of Social Services.



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