Client Support Engineer

Position Summary

The Client Support Engineer supports the Client Services group within Columbia College Information Technology (CCIT). This role, in conjunction with CCIT, supports the administrative units of Columbia College. The Client Support Engineer provides support for client hardware and software, offers consultation services to end users, ensures timely and efficient delivery of required services, creates user documentation, and researches the development of new client solutions.

Responsibilities

Implement a strategy of centralized desktop management services and client support for Columbia College including, but not limited to, hardware and software standardization, software distribution, systems administration, licensing compliance, and user support. Maintains client hardware and software configurations as per CCIT specifications. Contributes to continual assessment, design, proposal, development, and implementation of procedures for the deployment, securing, maintenance, auditing, standardization, and consistency of the IT delivery infrastructure. Contributes to the procurement, deployment, integration, maintenance, and inventory management of hardware, software, and solutions delivery structures. Contributes to all aspects of client support efforts, including quality control and consistency of service delivery, the maintenance of the request tracking system, and the prioritization of support tickets. Develops and maintains documentation for internal CCIT use, as well as external constituent use. Other related duties as assigned.

Minimum Qualifications

Bachelor’s degree or equivalent required. 0 to 2 years minimum related experience. Formal experience in desktop support, specifically with troubleshooting desktop hardware, Windows and Mac operating systems. Understanding of basic networking protocols (DNS, DHCP, etc.) Understanding of Active Directory and Group Policy administration. Excellent analytical, communication, organizational and interpersonal skills. Outstanding attention to detail, as well as ability to conceive of the larger picture in relation to strategic planning required. Ability to move computer equipment; comfortable lifting and carrying items of less than 25 pounds short distances.

**Applications submitted without a resume and cover letter will not be considered**

Preferred Qualifications

Proficiency with various Microsoft technologies, including: Windows 10Windows imaging methodologyApplication packaging via Windows batch scripting and PowershellProficiency in MS Office Suite Experience with other technologies: Dell/Quest KACE K1000 and K2000 desktop management toolsGoogle Workspace (Gmail, Google doc, Google sheet, etc.) Mac OS 10.14 and above administration

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