Recreation Operations Assistant

2 weeks ago


Atlanta, United States City of Atlanta Full time
JOB DESCRIPTION

Parks & Recreation

Recreation Operations Assistant (Pro Shop Attendant, Golf)

Posting Expires: Open Until Filled

General Description and Classification Standards

Assist the Operations Manager in achieving objectives by maintaining membership and facilities, and generating revenue.

Essential Duties & Responsibilities: These are typical responsibilities for this position and should not be construed as exclusive or all inclusive; may perform other duties as assigned.
  • Provides assistance to customers in all facets of daily operations; perform operations and function of facility to increase efficiency and quality of services.
  • Make reservations, assist customers with needs at the course level. Answer customer queries to meet needs while following established policies and procedures.
  • Maintains and grows membership and customer base by promptly handling member and guest concerns and issues.
  • Ensures open communication and high visibility to members and guests.
  • Work closely with the Operations Manager, F&B Director, and all other department heads to ensure compliance with facility standards.
  • Employ multiple procedures and methods to accomplish tasks.
Additional Responsibilities:
  • Follow safety guidelines, monitor transaction handling procedures and thoroughly follows all security policies.
  • Adhere to work methods, timetables, performance standards, etc.
  • Implement and support all initiatives and programs as requested by management.
  • Attend staff meetings as needed.
Knowledge, Skills & Abilities: This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully. It is not an exhaustive list.
  • Knowledge of pro shop practices, policies, and procedures as necessary in the completion of daily responsibilities; Knowledge of all applicable laws, ordinances, policies, standards and regulations pertaining to the specific duties and responsibilities of the job.
  • Ability to communicate both orally and in writing in a clear and concise manner.
  • Physical lifting and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job.


QUALIFICATIONS

Minimum Qualifications - Education and Experience:

High School Diploma or GED equivalent.

A basic knowledge of golf and golf tournament operations.

Preferred Education & Experience:

Two (2) years of experience in Customer Service (or related operational role).

Licensures and Certifications:

Valid driver's license required.

DPR2024


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