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Dental Office Supervisor @ Towncare Dental
2 months ago
Overview
We are looking for a reliable, hard-working individual to provide supervisory support for our offices located in Fort Myers & Bonita Springs. In this Supervisor position, you’ll utilize your team-building and communication skills to the fullest. The right candidate will be organized and have the skills necessary to multitask effectively and efficiently. You’ll be a key point of contact for dental team members, while acting as liaison between the office and the management. Therefore, this position is especially important for ensuring messages are delivered to the office team in a timely and consistent manner. In addition to exceptional communication and organizational skills, the ideal applicant will lead in a positive, yet productive way. He or she must have the ability to thrive under pressure and work well with others.
This position oversees the daily operations, staffing, and finances of the practice to ensure fundamental systems and protocols are in place and functioning effectively to reach practice goals. This individual is responsible for overseeing the development of the staff, the financial health of the company, as well as community outreach and marketing. Generally, the Team Leader will be responsible for implementing and monitoring the standards and systems as set by the management. Other duties include facilities management and assuring the overall patient satisfaction and goodwill of the practice.
Responsibilities
The following office Supervisor duties are noted; however, other duties may be assigned:
Achieves revenue goals by effectively managing patient scheduling, staff productivity, collections and receivables, specialty referral process, and miscellaneous operations expenses. Manages office within budget guidelines to include clerical and auxiliary supply purchases, equipment upgrades, labs and labor costs. Increases and stimulates new patient growth by supporting sales, marketing and promotional programs. Recruits, hires and develops office teams capable of providing best in class patient care. Directly supervises office teams and proactively manages their performance and development including but not limited to performance feedback, appraisals, and corrective actions. Communicates with office teams regularly to ensure they have the information, tools, and support needed to perform their jobs effectively and successfully. Completes administrative tasks, such as flash report review, bank deposits, revenue posting, staff payroll and bonus, accounts receivable reports and invoice processing correctly and within deadline. Maintains patient data to include required regulatory chart documents, personal information, treatment consultation documentation, account history transactions and electronic QSI data. Manages and assists designated office team members with appropriate payment and insurance processes. Maintains facilities and equipment cleanliness and safety and reports and/or corrects hazards when necessary in compliance with all state and federal regulations, including OSHA. Ensures flawless execution of operational standards, including compliance with established company policies, procedures, and government regulations. Responds to doctor, patient and employee grievances, complaints, and inquiries and seeks assistance when necessary. Continually works towards building and sustaining a joined leadership work environment with doctors. Performs other duties as assigned.
Qualifications
Education & Experience
Must have management/supervisory experience within a dental office, prefer 1-2 years Must have experience in insurance Must be able to travel to our office in Bonita Springs (Travel reimbursement included)#LI-CN1
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