Operational Excellence Coordinator, Digital Media

1 month ago

Chicago, United States Epsilon Full time

Job Description

About the role: 

The Operational Excellence (OpX) Manager role is positioned to work alongside the Director, and in lockstep with all order-to-cash related cross-functional teams to create, deliver, train and maintain a seamless and efficient process from pre-sales campaign lead generation to final campaign activation and billing.

The OpX Manager will have various responsibilities in the areas of: 

Business Analyst  Data Integrity  Sales Enablement  Sales & Revenue Operations 

The OpX Manager will work closely with leads from: 

Sales  Client Solutions Management / Account Management  Delivery Ad Operations  Retail Business Owners (RBOs)  Accounting & Finance  Product  Onboarding  Analytics, Yield & Business Intelligence

The OpX Manager will be directly responsible for:

Supporting the process of developing, documenting and maintaining an order-to-cash process that is active and aligned from all areas of the business.  Supporting the process of developing, documenting and maintaining a team RASCI that outlines responsibilities across sales, activation & delivery teams. Working within order-to-cash tool sets to ensure Data Integrity & Accuracy, for example FUSE, Salesforce, PIO, Platform and others. Acting in a “Business Analyst” style role to evaluate, create, document and rollout needs around new and existing products and processes.  Working with responsible teams to ensure the successful completion of data integrity related activities like Gate Checks, billing windows and any other steps needed to ensure a seamless next step in the process. Assisting with all cross-functional business process creation, documentation and training. Working with various cross-functional teams to identify SMEs and educate/train in a “train the trainer” style interaction, which will ensure successful activation of necessary processes across the business Special Projects that impact the order-to-cash process, for example Credit Card deprecation. Assisting the Billing Analyst teams on escalation needs, complex issue resolution and ongoing training of the order-to-cash process to ensure correct steps are maintained and delivered. Working to evaluate areas of the business that can benefit from process improvement through task delegation, including but not limited to the activation of Epsilon India resources as needed. Case Management in Salesforce and PIO for special needs cases not directly related or responsible from other cross-functional teams.

This role will require strong communications skills, organization, and attention to detail. It’s important that the individual in this role understands its crucial impact on the organization, from big projects to small tasks. 

Accountability 

This position will report into the Associate Director, Operational Excellence, who reports up through the SVP of Business Transformation & Onboarding, with regular interaction from all other cross-functional leaders. Performance will be evaluated through successful performance of duties and responsibilities, ability to multitask in a fast-moving culture, organizational skills, and enabling the cross-functional teams to operate with more efficiency and higher output. A critical outcome will also focus on the role’s ability to action tasks quickly and with efficiency to move the new deal pipeline forward. The role will require regular interaction with cross-functional teams, known and unknown across Epsilon and at times, executive leadership.

Overall, the role will require strong communications skills, organization, and attention to detail. It’s important that the individual in this role understands its crucial impact to the organization, from big projects to small tasks. This role will often interact with executive leadership and the candidate should be excited about growth opportunities, stretch assignments and new areas of exposure across the organization. Finally, it’s critical that the candidate takes an interest in educating themselves on the everchanging landscape of the Retail Media industry, positioning themselves as a go-to resource and knowledge base of internal best practices and external efficiencies that will help the client grow.

Strengths 

With a focus on strategy and support with operational processes, this role will require:

Interest in retail, eCommerce and digital advertising  In-depth understanding of the MS Office product suite Ability to organize a daily workload by priorities  Ability to receive direction from multiple stakeholders at all levels of the organization  High level of customer service and EQ (emotional Intelligence)  A proactive approach to problem-solving with strong decision making skills  Professional level verbal and written communication skills  A team-oriented positive approach with an excitement to play an important role in a growth focused global company  Ability to work in an agile and fast- pace work environment Strong organization skills – proving the ability to prioritize to ensure deadlines are met Ability to problem solve focused on being solution oriented Excellent interpersonal communication skills  Efficient time management skills – able to sustain timeline management and campaign deliverables

Work Experience 

3+ years’ working in a client facing style role  3+ years’ experience in Retail Media industry and/or equivalent experience, primarily within advertising and/or corporate retailer environments  2+ years’ in operational excellence or operational process, project management or product management style role 

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