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Provisioning Agent

2 months ago

Denver, United States Southwest Airlines Full time
JOB DESCRIPTION

Department:

Cargo & Provisioning

Our Company Promise


We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

*** For external applicants only:

(1.) Southwest Airlines will consider your interest for this position if you are currently a resident of the State of Colorado.

(2.) Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or in-person and not selected for the position at DEN within the last 12 months. ***

Pay & Benefits:
Starting pay of $20.00 per hour*, with the opportunity for future increase per the applicable collective bargaining agreement wage scaled based on time in position. Opportunities for overtime and shift premiums.


Benefits you’ll love:

Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too).

Southwest will help fund your Retirement Savings Plan with company Contributions up to 9.3% of your eligible earnings **

Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan - when Southwest profits, you profit. ***

Competitive health insurance for you and your eligible dependents (including pets)

Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.

Explore more Benefits you’ll love:

Job Summary

The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. Our Provisioning Agents extend Hospitality to Southwest’s Internal and External Customers within the provisioning warehouse, on the aircraft, and on the ramp. This role prepares the cabin for a flight’s departure by stocking the aircraft with snacks and drinks, collaborating with Crew Members to ensure high-quality inflight service, and working with Ground Operations Teams to complete tasks by rm0set times. Provisioning Agents are detail-oriented and enjoy working in a dynamic, safe environment. Check out what a day in Provo is like:

Additional details: 

A union-based role that includes working assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays. 

U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

Learn more about becoming a Provisioning Agent and the FAQs: .

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.

Duties and Responsibilities

Warehouse area:

Works in warehouse, preparing items for stocking and operating forklift and pallet jacks as necessary

Packs and repacks liquor, beer, wine containers and completes inventory with an electronic device

Loads and stores multiple bags of ice for loading onto provisioning trucks. Handles 30 or more bags of ice a day per shift

Prepares perishable items for stocking on aircraft

Reviews flight information to plan for snack flights. Consolidates snacks which are consumed for future flights

Packs and repacks entertainment kits and assures aircraft is equipped with such kits.

Keeps work area clean by sweeping, mopping, wiping down counter tops and organizing warehouse supplies

Maintains provisioning truck in a clean orderly manner. Prepares for the provisioning of flights by stocking provisioning trucks with items from the warehouse on a frequent basis

Ramp Area:

Loads, unloads and services Company aircraft. Transports company material (COMAT) to and from aircraft

Performs job in a safe manner in compliance with Company, contractual and regulatory requirements

Safely drives and operates a provisioning truck in the airport ramp area

Works in the vicinity of and between passenger terminals, aircraft, hangers, jetways, Warehouses, and air freight facilities, both indoors and outdoors.

As qualified, operates all motorized ground service equipment (including bag tugs, golf carts, forklifts, pallet jacks, and passenger vehicles) assigned by the Company to complete airline operations

May be exposed to a wide variety of weather conditions, jet and machinery noises, dirt and dust for extended period of time

Stocks the aircraft galley with ice, beverages, soda, pre-packed liquor, beer, wine, snacks, cups, paper products and other provisions

Equips aircraft cabin interiors for flights with equipment and supplies such as passenger amenities

Empties trash receptacles, mops galley areas, mops lavatory floor, restock lavatory compartments, and wipes/cleans galley and lavatories

Hand cleans interior of aircraft by hand sweeping and dusting, and uses specialized cleaning fluids and materials, using mechanized cleaning aids as required

Transports cabin, commissary, and cleaning equipment between aircraft and storage areas

Provisioning aircraft must be accomplished during a prescribed ground time

General:

Works as a member of lean staff operating out of cities served by the airline

Wears visual identification required by the Company, prominently displayed for ready recognition

Responds to internal Customer inquiries

Attends initial and ongoing training (classroom and on-the-job), and keeps current on knowledge, information, and equipment to gain proficiency

Duties may vary by size and organization of Provisioning Station

Provides friendly service to and maintains positive relationships with all internal and external Customers

Works in a cooperative spirit to ensure the success of our Company

Must be able to meet any physical ability requirements listed on this description

May perform other job duties as directed by Employee's Leaders

Skills, Knowledge and Abilities

Must be able to read, write and fluently speak and understand the English language

Must be able to successfully complete Provisioning Agent training (classroom and on-the-job) and probationary and/or evaluation period

Prior to completion of probationary period, Employee must abide by the Probationary Attendance Control Policy

Employee must maintain a satisfactory rating on all performance evaluations, which are given at 50 day, 100 day, 150 day and annually

Must be aware of hazardous situations and be able to handle emergencies as needed

Must work under tight time constraints to accomplish quick turns of aircraft

Must be alert to moving vehicles, aircraft, or personnel

Must be able to use radio equipment

Must be able to communicate information and instructions verbally and/or with radio equipment

Must be able to type and/or use computer keyboard with sufficient speed to meet demands of the job

Must be able to work on provisioning trucks and provisioning stands at heights of 10 feet or above

Must be able to read documents, follow instructions, learn and understand provisioning procedures, rules, and regulations including federal and local security regulations

Education

No education requirement

Experience

No experience requirement

Licensing/Certification

Must be able to obtain a Security Identification Display Area (SIDA) badge and meet all local airport requirements

Must possess a valid U.S. driver’s license

May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights

Physical Abilities

Must be able to perform the job functions within a limited space and able to lift and move items of 70 pounds and/or, more on a regular basis and repetitively lift weights of 25 to 65 pounds on raised surfaces

Must be able to observe, and discern safety practices and communicate with Team members verbally and in writing

Must be able to bend, stretch, and squat to position self while working in the designated work areas including aircraft galleys, provisioning vehicles, warehouse/office area, and other designated work areas

Must be able to operate cutting tools to open supply boxes

Other Qualifications

Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines

Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986

Must be at least 18 years of age

Must be able to comply with Company attendance standards as described in established guidelines

Must be able to work various shifts including nights, weekends, holidays, and overtime as outlined in the labor agreement

*Pay amount does not guarantee employment for any particular period of time.

**401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits.

***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.

Pay Rate:

$20.00

Southwest Airlines is an Equal Opportunity Employer.