Customer Service Sr Analyst

1 month ago


Tampa, United States 00002 Citibank, N.A. Full time

The Customer Service Senior Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address client issues and provide ongoing customer service support by removing friction, solving root cause and creating a great service client experience.

Responsibilities:

Manage a portfolio of high-profile clients and serve as single point of contact for queries, engaging to understand client service needs and gaps Liaise with internal and external cross-functional partners to deliver customer service that meets or exceeds client expectations Ensure transactions are executed timely and accurately Identify and implement process improvements and test new features/functions Perform regulatory, audit and control assessments and create reports for internal and/or external distribution Contribute to short and long-term projects and engage with global partners where necessary to meet client requirements Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

5-8 years of previous cash management and financial services experience preferred Consistently demonstrate clear and concise written and verbal communication Aptitude for utilizing reporting tools and applications Proven organizational skills Demonstrated ability to drive results in a fast-paced, goal-oriented environment Client Centricity Advanced knowledge of Payment and receivable products and operational processes Bi-lingual English with Spanish or Portuguese a plus

Education:

Bachelor's degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Role is hybrid, minimum days in the office is at least 2, additional days may be required as per business need

Preferred location is Tampa CSC, additional CitiService locations considered: San Antonio, Kentucky and Delaware

------------------------------------------------------

Job Family Group:

Customer Service

------------------------------------------------------

Job Family:

Institutional Customer Service

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Primary Location:

Tampa Florida United States

------------------------------------------------------

Primary Location Full Time Salary Range:

$70, - $106,


In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit Available offerings may vary by jurisdiction, job level, and date of hire.

------------------------------------------------------

Anticipated Posting Close Date:

Jun 05, 2024

------------------------------------------------------

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .


  • Sr Tech Analyst

    4 weeks ago


    Tampa, Florida, United States HCA Healthcare Full time

    Description IntroductionDo you want to join an organization that invests in you as a(an) Sr Tech Analyst? At HCA Florida South Tampa Hospital, you come first. HCA Healthcare has committed up to 300 million in programs to support our incredible team members over the course of three years.BenefitsHCA Florida South Tampa Hospital, offers a total rewards...

  • Sr Tech Analyst

    1 month ago


    Tampa, Florida, United States HCA Healthcare Full time

    Description IntroductionDo you want to join an organization that invests in you as a(an) Sr Tech Analyst? At HCA Florida South Tampa Hospital, you come first. HCA Healthcare has committed up to 300 million in programs to support our incredible team members over the course of three years.BenefitsHCA Florida South Tampa Hospital, offers a total rewards...

  • Financial Analyst Sr

    4 weeks ago


    Tampa, United States BayCare Health System Full time

    At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that's built on a foundation...


  • Tampa, United States iGov Full time

    Job DescriptionJob DescriptioniGov is seeking a Sr Service Desk Analyst to maintain hardware systems and software applications associated with ULI architecture. This includes all facets of operations for computer, network, communications, hardware, and software infrastructure technologies.This position is contingent upon contract awardEssential...


  • Tampa, United States Igov Full time

    iGov is seeking a Sr Service Desk Analyst to maintain hardware systems and software applications associated with ULI architecture. This includes all facets of operations for computer, network, communications, hardware, and software infrastructure technologies. This position is contingent upon contract award Essential Responsibilities: Comprehensive...


  • Tampa, United States Citibank , N.A. Full time

    Program Management Sr Analyst for Citibank, (Tampa, FL) Respon for conductg strategc Risk anlysis, identfying insights & implictns & making strategc recommndtns for Markts Opertns bus functns. A telecommuting/ hybrid work schedule may be permitted w/in a commutable distance from the worksite, in acc...


  • Tampa, United States ASRC Federal Full time

     ASRC Federal Broadleaf Division is searching for a Sr. Operations Analyst to support USSOCOM out of MacDill AFB, FL. DUTIES & RESPONSIBILITIES: The Sr. Operations Analyst is responsible for assisting the United States Special Operations Command (USSOCOM) J65 with Senior level Subject Matter Expertise and providing programmatic support. Define governance...


  • Tampa, United States PatientPoint Full time

    Job Summary We are seeking a Senior Analyst within our Strategy & Insights team. As Sr. Analyst, you will act as support to a Customer Strategy Lead, supporting them as they act as a customer’s key point of contact within the team. You will play a key role in managing the timing and execution of third-party market research projects and evaluating...


  • Tampa, United States Datafielder Full time

    Sr. Business Analyst ( Finance & Technology) DataFielder Inc - Tampa, FL Tagged: Business Analyst DataFielder is a woman-minority certified (MBE) staffing and consulting services agency. Our mission is to provide organizations with exceptional talent while advocating for diverse and underrepresented...

  • Sr. Business Analyst

    2 weeks ago


    Tampa, United States Datafielder Full time

    Sr. Business Analyst ( Finance & Technology) DataFielder Inc - Tampa, FL Tagged: Business Analyst DataFielder is a woman-minority certified (MBE) staffing and consulting services agency. Our mission is to provide organizations with exceptional talent while advocating for diverse and underrepresented groups through data-driven insights. We are seeking...


  • Tampa, United States Elevance Health Full time

    **Financial Accounting Analyst Sr - FGS** **Location** : This position will work a hybrid model (remote and office). The ideal candidate will live within 50 miles of one of our Elevance Health PulsePoint locations and be willing to work Eastern Standard Time (EST) to meet the needs of our clients. At **Federal Government Solutions - FGS** , a proud member of...


  • Tampa, United States PatientPoint Full time

    Join PatientPoint to be part of a dynamic team committed to empower better health. As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven approach offers an inspirational career opportunity where you can contribute to improving health outcomes for millions of patients nationwide. Job Title: Senior Analyst,...


  • Tampa, United States Professional Software Engineering Inc Full time

    Sr. Requirements AnalystTS/SCI Clearance RequiredLocation: Tampa, Florida (Onsite) The contractor shall provide on-site analysis to support USCENTCOM's interaction with the Joint Capabilities Integration and Development System (JCIDS) and execution of the USCENTCOM Capabilities Integration and Development System (CCIDS). The Contractor shall provide written...


  • Tampa, United States CVS Health Full time

    Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we...


  • Tampa, United States C4 Technical Services Full time

    Sr. Business Systems Analyst Work Location: Remote *FLSA classification: Exempt Computer Professional *Work Authorization Status: USC or GC Holder JOB SUMMARY: The Senior IT Business Systems Analyst helps client areas achieve their objectives by serving as a resource across functional boundaries and business areas in the analysis of business and user...


  • Tampa, United States C4 Technical Services Full time

    Sr. Security Threat Analyst Work Location: Remote The IT Security Threat Analyst independently develops, maintains, and implements comprehensive information security monitoring programs including defining security policies, processes and standards for large and complex environments. Perform comprehensive threat analysis and recommends appropriate course of...


  • Tampa, United States C4 Technical Services Full time

    Sr. Security Threat Analyst Work Location: Remote The IT Security Threat Analyst independently develops, maintains, and implements comprehensive information security monitoring programs including defining security policies, processes and standards for large and complex environments. Perform comprehensive threat analysis and recommends appropriate course of...


  • Tampa, United States Hillsborough County (Florida) Full time

    Job DescriptionSalary: Min - $35,796.80 Mid - $49,795.20 Max - $63, 772.80 Job Overview This position is responsible for resolving escalated, advanced, or complex customer service trends or issues in call centers, offices, and intake areas. Responsibilities include collection of customer feedback, analyzing data, and creating reports for the customer...


  • Tampa, United States Hillsborough County Full time

    Salary:  Min - $35,796.80 Mid - $49,795.20 Max - $63, 772.80 Job Overview This position is responsible for resolving escalated, advanced, or complex customer service trends or issues in call centers, offices, and intake areas. Responsibilities include collection of customer feedback, analyzing data, and creating reports for the customer contact...


  • Tampa, United States Bloomin' Brands Full time

    The Sr. Workday Analyst at BBI will play a pivotal role in the ongoing implementation and optimization of Workday. This role will lead QA and testing efforts, act as BBI's internal testing authority, and manage the entire testing process. Additionally, the Sr. Analyst will drive the Restaurant Support Center's internal training initiatives, ensuring thorough...