Air Export Agent

Scope of Position: Maintains a heightened level of service to their customers and ensures efficient daily operations for all accounts while exhibiting Expeditors’ culture. 

Key Responsibilities:

• Ensure smooth and timely shipment process flow
• Ensure accurate and timely data entry into our operational system based on defined metrics
• Track and trace shipments
• Provide proactive and clear communication to internal and external customers
• Ensure accurate and timely client billing, including dispute resolution
• Understand customer expectation to ensure all the elements of the SOP and KPI’s are met
• Ensure compliance to company policies and external regulations
• Complete cross training in order to support team coverage 
• Professionally represent Expeditors to our customers, service providers, and government agencies

Expectations:

• Continually identify areas to improve efficiency
• Embrace and adopt technology to optimize their ability to complete their work
• Achieve standard of 52 hours training per year, including all mandatory trainings
• Drive and develop customer relationship in order to exceed their expectations
• Have a sense of urgency, be willing to help by offering solutions

***MUST BE LOCAL***

Working Hours: 9:00pm to 05:30am

Working Days: Monday to Friday

Qualifications

Fully proficient with various software applications (i.e. MS Office, Lotus Notes)  

• Typing - 30 wpm and 10-key by touch 
• Able to identify opportunities for improvement, suggest such opportunity to management and develop the procedure necessary to implement 
• DG Certification Required 
• Easily adapt to change and function efficiently in a high stress environment 
• Compliance certifications required to perform required duties obtained and maintained 
• An intimate understanding of Export Compliance  
• General Airline/Logistics Knowledge 

Additional information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Expected compensation $22.00 to $33.00 per hour. 
• Employee Stock Purchase Plan
• 401k Plan
• Training and Professional Development Program
• All your information will be kept confidential according to EEO guidelines.