Student Liaison, High Tech Academy

5 months ago

Cleveland, United States Cuyahoga Community College Full time
Job Description:

SUMMARY

Responsible for providing academicand technological support and facilitates academic success and completion forHigh Tech Academy High School Scholars. Serves as liaison and connects studentsto personal, academic, and career support services. Conducts individual and groupprogram-engagement sessions. Collaborates with faculty, staff, and counselors to ensure optimumstudent support.

ESSENTIALFUNCTIONS

Serves as liaison and connects students to personal, academic, and career support services Provides support to the High Tech Academy Digital Literacy Program Assists in selecting and identifying new student participants as assigned Monitors participants’ academic progress and refers to counseling department as needed Assists students with completing financial aid and scholarship applications, writing essays/papers, connecting to academic support, and informs students of program offerings Maintains accurate and timely documentation of all necessary data to ensure compliance with the Department of Education Conducts individual and group program-engagement sessions May conduct parental outreach to provide student progress reports Ensures students develop applicable technological and professional knowledge and skills Facilitates supplemental skill-building concepts for students enrolled in high-risk courses Meets regularly with staff for participant and program evaluations Works collaboratively with the Student Counseling department to ensure deliberate and attentive student referrals when needed Meets with faculty regarding student progress and course content/materials, as needed Assists in writing and editing the departmental newsletters and other correspondence as needed May attend College-wide meetings, workshops, and conferences as directed Assists with metric tracking and report preparation Performs other duties as assigned

REQUIRED QUALIFICATIONS


EDUCATIONAND EXPERIENCE/TRAINING

Bachelor’s Degree in a related field Minimum of two years of demonstrated experience advising, counseling, and/or teaching under-prepared students Demonstrated experience making sound decisions that affect a work unit or team Demonstrated experience in a role requiring diverse problem-solving methods in a variety of situations

KNOWLEDGE,SKILLS and ABILITIES

Demonstrated knowledge of student support concepts, practices and procedures and ability to use in varied situations Demonstrated knowledge of virtual classroom learning Possess excellent written, verbal and interpersonal communication skills Possess strong organizational and time-management skills Ability to work accurately with great attention to detail Ability to prioritize/handle multiple tasks and work with deadlines in a dynamic environment Ability to promote collaboration, teamwork, and involve all stakeholders in decision-making processes Possess sound understanding of the needs of community college students Ability to work well with faculty, administrators, staff, students, and community agencies Possess willingness and ability to work evenings and weekends as needed Ability to enter, monitor and interpret student data accurately Excellent customer service skills and proven ability to develop and sustain productive customer relationships Ability to effectively complete work assignments independently Possess working knowledge of student advising concepts, practices and procedures with the ability to use in varied situations as it pertains to the departmental focus Demonstrated basic project management skills Demonstrated basic Blackboard skills (or equivalent program) Demonstrated intermediate Banner System skills (or equivalent program) Demonstrated intermediate proficiency with Microsoft Outlook, Word, and PowerPoint Demonstrated basic proficiency with Microsoft Excel and Access Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity Ability to collaborate, persuade, gain cooperation and acceptance of ideas on significant projects Ability to develop and maintain relationships with key contacts to enhance work flow and quality Possess sensitivity to appropriately respond to the needs of a diverse population

COMPETENCIES

CRITICALCOMPETENCIES

Service Focus Collaboration Quality of Work

VERYIMPORTANT COMPETENCIES

Communication Time Utilization

IMPORTANT COMPETENCIES

Adaptability Continuous Improvement

PREFERREDQUALIFICATIONS

EDUCATIONAND EXPERIENCE/TRAINING

Master’s Degree in a related field Demonstrated experience and/or familiarity with Blumen

KNOWLEDGE,SKILLS and ABILITIES

Ability to speak Spanish fluently

PHYSICAL DEMANDS/WORKING CONDITIONS
(The demands described here are representative ofthose that must be met by an employee to successfully perform the essentialfunctions of this job. Reasonableaccommodations may be made to enable individuals with disabilities to performthe essential functions.)

The work is performed in a normal, professional office environment; The work area is adequately lighted, heated and ventilated; Typically, the employee may sit comfortably to perform the duties of the job and will perform repetitive motions with hands/fingers using a computer mouse and keyboard to type. However, there may be some walking; standing; bending; carrying of light items such as papers, files, pamphlets, books, etc.; Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite

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