UX Research Manager

Found in: Talent US C2 - 2 weeks ago

Palo Alto, United States SAP Full time

What you’ll do

:

Shape product direction

Explore problems and white space opportunities that inform current and potential customer solutions. Influence product strategy and roadmaps using the insights and frameworks derived from your team’s research. Identify and prioritize short-term and long-term research that delivers impact. Effectively synthesize complex user feedback, translate findings and recommendations to product and leadership stakeholders in compelling and creative ways. Be hands on in vision setting for the product area, with experience in future-proofing product strategy. Develop strong partnerships and nurture cross-functional relationships with many disciplines including Product Management, Design, Engineering, Marketing, and more.

Build a robust research practice

Act as a thought leader to define our research practice, while advocating for the people who use our products. Evolve research maturity within the organization, defining best practices and standards. Build and grow strong relationships between your team and partner teams (product design, product management, engineering, marketing, etc.) to create a full picture of end users’ experience. Foster passion for building and scaling products and hold the team accountable to ship with high quality.

Support and nurture the UX Research team

Mentor, guide, and grow a team of researchers located around the world. Allocate resources effectively. Ensure we are always focused on the highest priorities while balancing short- and long-term needs. Hire, develop, and retain the most talented team.

About you:

Experience developing products from 0-1, shipping marketplace and/or platform experiences. Mentorship experience with leading an organization at various levels, from interns to researchers. Technical knowledge across topics including remote collaboration and qualitative and quantitative data analysis. 5+ years industry experience in management or a leadership role, leading teams. Bachelor’s degree or extensive experience conducting UX research with meaningful business impact. 10+ years of experience conducting and/or studying research post-bachelor's degree. Experience working with a variety of cross-functional peers and stakeholders (e.g., product managers, product designers, engineers, policy, communications, marketing).

Preferred Qualifications:

Experience in global markets Experience with small and medium businesses Experience with enterprise SaaS and monetization

​

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

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