UX Research Manager

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

UX Research Manager, SAP Business Network

SAP Business Network's North Star vision is to become a modern, many-to-many network, connecting people, enterprises, and business processes intelligently to foster collaboration and sustainable growth. As the world's largest business-to-business collaboration platform, SAP Business Network facilitates over $5.3 trillion in commerce annually across more than 746 million transactions, capturing a unified, end-to-end view of spend. Over the next few years, we are building a collaboration application platform for trading partners (buyers and sellers) that offers:

• One common directory of robust trading partner data... from who you are and what you sell, to all the daily transactions that keep your business running.
• A central place that adapts to you and your trading partner's needs... find, be found, and transact seamlessly.
• The ability to connect and collaborate on any business process. The ones you have today and how your business will evolve.

How we will drive value through the network is to:

• Improve efficiency... help trading partners seamlessly communicate and transact.
• Grow outcomes... help trading partners grow their business by finding new customers or suppliers.
• Increase resiliency... counter disruption by improving supply chain transparency and mitigating risk.

When we deliver on these value drivers, we expect to grow our customer base, double the revenue we currently generate by 2026. We are in the early phases of delivering on this vision and are in the process of a re-platform, a redesign and a mindset shift focused on user experience to make it a reality. To help us on this journey, SAP Business Network is looking for a Research Manager to join our Design & UX team and contribute to the full life cycle of product development by working closely with designers, product owners and technology teams. As a Research leader within the organization you'll set vision, define our research practice, improve our product experiences, and nurture a team of global researchers.

What you'll do:

Shape product direction

• Explore problems and white space opportunities that inform current and potential customer solutions.
• Influence product strategy and roadmaps using the insights and frameworks derived from your team's research.
• Identify and prioritize short-term and long-term research that delivers impact.
• Effectively synthesize complex user feedback, translate findings and recommendations to product and leadership stakeholders in compelling and creative ways.
• Be hands on in vision setting for the product area, with experience in future-proofing product strategy.
• Develop strong partnerships and nurture cross-functional relationships with many disciplines including Product Management, Design, Engineering, Marketing, and more.

Build a robust research practice

• Act as a thought leader to define our research practice, while advocating for the people who use our products.
• Evolve research maturity within the organization, defining best practices and standards.
• Build and grow strong relationships between your team and partner teams (product design, product management, engineering, marketing, etc.) to create a full picture of end users' experience.
• Foster passion for building and scaling products and hold the team accountable to ship with high quality.

Support and nurture the UX Research team

• Mentor, guide, and grow a team of researchers located around the world.
• Allocate resources effectively. Ensure we are always focused on the highest priorities while balancing short- and long-term needs.
• Hire, develop, and retain the most talented team.

About you:

• Experience developing products from 0-1, shipping marketplace and/or platform experiences.
• Mentorship experience with leading an organization at various levels, from interns to researchers.
• Technical knowledge across topics including remote collaboration and qualitative and quantitative data analysis.
• 5+ years industry experience in management or a leadership role, leading teams.
• Bachelor's degree or extensive experience conducting UX research with meaningful business impact.
• 10+ years of experience conducting and/or studying research post-bachelor's degree.
• Experience working with a variety of cross-functional peers and stakeholders (e.g., product managers, product designers, engineers, policy, communications, marketing).

Preferred Qualifications:

• Experience in global markets
• Experience with small and medium businesses
• Experience with enterprise SaaS and monetization

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Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP's commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is USD) USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

Requisition ID: | Work Area:Software-Research | Expected Travel: 0 - 10% | Career Status: Management | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

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