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Claims Assistant

3 months ago

Anaheim, United States City Of Anaheim, CA Full time

Description

The R isk Management Division of the City of Anaheim Human Resources Department seeks a dynamic Claims Assistant to assist the City's General Liability unit. The Claims Assistant will support the General Liability function with various tasks related to claims administration. The ideal candidate is highly organized, superb at time management, and has the aptitude for strong attention to detail. Candidates must possess experience performing highly complex clerical work involving extensive record keeping, interpretation of policies, documents, and a high level of independence when performing assigned duties. Related public sector experience is desirable, but not required.

Essential Functions

The following functions are typical for this classification. Incumbents may not perform all of the listed functions and/or may be required to perform additional or different functions from those set forth below to address business needs and changing business practices.

When Assigned to General Liability: Set up new claim files by reviewing claims for completeness, check for previous notice of claim, requesting/pulling general accident or vehicle/ police reports and cross referencing with any similar claims. Enter claims into the General Liability System and prepare file, abstract summary face sheet, index card and enter on the claim log. Investigate and gather pertinent information to assist in the evaluation of claims; request all known existing reports (i.e. general accident, first aid incident, paramedic, vehicle accident and police reports); list in appropriate index files. Evaluate and process low value property claims; evaluate for reasonable cost; goes out in field and investigate claim; determine settlement if claim is sufficient and owed; claims resulting from a contractor, identify the appropriate contractor, obtain copies of insurance documents, put contractor on notice and indemnify the city. Evaluate damages for reasonable cost using standard depreciation rules, or use an independent appraiser to assist in the evaluation, when damages are paid by the City. Prepare and process a wide variety of forms and letters in the completion of assigned duties; act upon claims, lawsuits and interrogatories within designated time frames. Assign claim numbers to all claims declared sufficient by the City Attorney's Office (high volume claims) and route to Claims Examiner for rejection, settlement or further investigation. May work with and/or assist professional claims staff by performing various aspects of claims investigation and/or data gathering. Perform related duties and responsibilities as required.

Qualifications

Experience : Performing highly complex administrative clerical support work, including accurate record keeping, interpretation of policies and a high level of independence of action in performing duties. Ideal candidates will have experience managing correspondence, file maintenance, and excellent communication skills in a professional customer service environment.

Knowledge of : Advanced record keeping policies and procedures; modern office equipment and procedures; proper English usage; basic math and accounting practices; unemployment compensation, safety procedures, worker's compensation, medical terminology and/or general liability depending upon area of assignment. 

Ability to : Operate a computer keyboard with accuracy and speed; efficiently operate in a virtual claims environment through use of risk management information system; work under stringent deadlines; work independently, with limited supervisory oversight; prioritize work; make effective and appropriate decisions; interpret and effectively communicate policies and procedures; read, understand and apply complex materials; compile data and prepare narrative and statistical reports; establish and accurately maintain extensive and complex record keeping systems; review and accurately interpret information; work in a high-volume multi-task environment with numerous interruptions; use proper grammar, spelling and punctuation; work accurately with figures; prepare clear and concise reports, letters and memos; communicate effectively both orally and in writing; deal effectively and professionally with adverse and difficult situations; take decisive action; establish and maintain effective working relationships with those contacted in the course of work. 

License/Certification Required :  Possession of, or ability to obtain, an appropriate valid California Driver's License by date of appointment.

Physical Conditions : Due to the nature of work assignments, the incumbent must have the ability to speak clearly; hear conversation in person, over the telephone, and on tape recordings; vision to read written and typed materials; have manual dexterity to operate a variety of office equipment and a computer keyboard; and lift and carry items weighing up to 15 pounds. 

Supplemental Information

IMPORTANT APPLICATION INFORMATION AND INSTRUCTION Applications will be accepted until Friday, August 30, 2024 at  5:00PM . Applicants are encouraged to apply early. Applications will not be accepted after this deadline.
The selection process will consist of a minimum of skills examination and oral interview.
The eligibility list established from this recruitment may also be used to fill the current and/or additional vacancies throughout the City.

Candidates must be specific and complete in describing their qualifications for this position. Failure to state all pertinent information may lead to elimination from consideration. Stating "See Resume" is not an acceptable substitute for a completed application.

The successful candidate will be required to undergo a reference / background check (to include a conviction record) and pass a post-offer pre-employment medical examination (which will include a drug/alcohol screening). The City of Anaheim utilizes E-Verify and new employees must provide documentation to establish both identity and work authorization.

Communication regarding your application and/or status will be sent to the email address listed on your application. Please check your email regularly throughout the recruitment process as you will not receive communications by any other method. 

Equal Opportunity Employer