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Case Management

3 months ago

Long Beach, United States Blue Shield of California Full time

Your Role

The Federal Employee Program (FEP) Care Management team performs integrated case management (CM) and disease management (DM) activities demonstrating clinical judgment and independent analysis by collaborating with members and those involved with their care including a multidisciplinary team and the member’s treating physicians. The Registered Nurse Case Management Lead will report to the FEP Department Manager. In this role you will be responsible for supporting the overall FEP CM team as a subject matter expert while exemplifying BSC leadership behaviors.

Your Work

In this role, you will: 

Contribute to the adoption, evaluation, and ongoing improvement of CM electronic medical record (EMR). Participate in go-live testing which may occur afterhours or on weekends, based on the posted monthly release schedule  Work to achieve operational targets with significant impact on the departmental results with a concentration on system enhancements to improve the documentation process for the staff  Support team through consistent and successful caseload management and workload to achieve team goals, regulatory timelines, and accreditation standards  Lead team huddles/meetings to support process changes and encourage collaboration of team members  Contribute to the development of goals for the department and planning efforts (budgets, operational plans, etc.). Influence the performance of the business unit in achieving Blue Shield of California's objectives. Responsible for collecting data required for contractual reporting  Responsible for auditing, providing guidance, coaching, training and precepting to other employees within job area. Collaborate with the training department and operation department to customize training specific to the FEP team  Provide Referrals to Quality Management (QM), Disease Management (DM) and Appeals and Grievance department (AGD)  Recognize the clients right to self-determination as it relates to the ethical principle of autonomy, including the client/family's right to make informed choices that may not promote the best outcomes, as determined by the healthcare team  Design appropriate and fiscally responsible plan of care with targeted interventions that enhance quality, access and cost-effective outcomes